3CX Unified Communications
The most feature-rich and cost-effective voice and unified communications platform.
Hosted and supported by Lightwire Business for your clients.
3CX helps you Sell more of the stuff you care about.
Implementing the projects you get excited about typically comes at a cost for the client.
Create a space for your MSP service offering that enables your clients to gain greater efficiencies and future proof their ICT infrastructure on a cost neutral basis by achieving savings in the voice space with 3CX.
3CX
Are you looking for a feature rich unified comms platform for that you can manage on behalf of your end users? Or perhaps you would prefer to be hands off and leave the management to us? With our hosted 3CX solution, you’re in charge.
3CX is a feature rich phone system that delivers a complete unified communications solution which can be integrated with your Office 365, CRM and ERP systems.
3CX Playbook
The Lightwire voice engineers and advanced certified 3CX engineers put together the ultimate playbook that your MSP team needs to scope, design, sell, provision, and support self hosted 3CX.
No forms, no spam, no cold calls – the 3CX Playbook is 100% free.
Mobility
3CX enables your mobile phone to function as your office desk phone, allowing you to make and take calls on your “office” phone wherever you are using 4G or WiFi. Calls between extensions are free, so transferring calls between extensions instead of diverting to the mobile phones of remote workers will reduce call charges.
3CX Features
3CX is the most feature-rich business phone system, in fact, there are so many features that they don’t easily fit on a page, that’s why we’ve hidden them behind the button below. If you have any questions about 3CX features or aren’t sure if 3CX is suitable for your end customer. Give our friendly team a call at AU: 1300 016 678 or NZ: 0800 534 567
Core PBX Features | 3CX Pro License | 3CX Enterprise License | |
|---|---|---|---|
| Unlimited Extensions |  | | |
| iOS & Android apps | | | |
| Choose own SIP Trunk | | | |
| Extensions | Unlimited | Unlimited | |
| iOS & Android apps | | | |
| Choose own SIP Trunk | | | |
| Receive Voicemail via Email | | | |
| Intercom / Paging / PA Announcements | | | |
| Call Parking / Pickup | | | |
| Busy Lamp Field (BLF) | | | |
| Real Time System Status | | | |
| Inbuilt SBC to deploy offsite phones | | | |
| Voicemail | | | |
| Voicemail Transcription | | | |
| Custom FQDN | | | |
| Custom SMTP Server | | |
Office Productivity | 3CX Pro License | 3CX Enterprise License | |
|---|---|---|---|
| Auto Attendant / Digital Receptionist | | | |
| Ring Extension & Mobile Simultaneously | | | |
| Integrated Fax Server | | | |
| Easily provision & manage IP phones network wide / in the cloud | | | |
| Plug & Play Phone Provisioning | | | |
| Apps: Windows and Web Client, iOS, Android | | | |
| Phone Directory | | | |
| Headset Integration | | | |
| Microsoft 365 Integration | | | |
| CRM Integration | | | |
| Call Query against DB & CRM | | | |
| Hotel PBX compatible with Fidelio Certified, Mitel & more | | | |
| Web Conference Dial-In | | |
Web Conferencing | 3CX Pro License | 3CX Enterprise License | |
|---|---|---|---|
| Screen Sharing | | | |
| Remote Assistance | | | |
| Participants | 100 | 250 | |
| Polls | | | |
| PDF Sharing | | | |
| Screen Sharing | | | |
| Remote Assistance | | | |
| Whiteboard | | | |
| Participants | 100* | 250* |
*Max number of participants per 3CX Instance.
Call Center Features | 3CX Pro License | 3CX Enterprise License | |
|---|---|---|---|
| Call Queues | | | |
| Call Reports | | | |
| Call Recording | | | |
| Call Logging | | | |
| Click2Call Browser Extension | | | |
| Click2Talk | | | |
| Click2Meet | | | |
| CRM Integration | | | |
| Group Call Queue Rights Management | | | |
| Call Queues | | | |
| Real Time Statistics & Monitoring | | | |
| Supervisor Agent Status Override | | | |
| SLA Alerting | | | |
| Switchboard | | | |
| Wallboard | | | |
| Callback | | | |
| Call & Queue Reporting | | | |
| Call Recording Transcription & Search | | | |
| Barge in / Listen in / Whisper | | |
Contact Center | 3CX Pro License | 3CX Enterprise License | |
|---|---|---|---|
| Live Chat | | | |
| Facebook Messaging | | | |
| SMS | | | |
| CRM Integration | | | |
| Chat Reports | | | |
| Monitor/Whisper | | | |
| Escalate Chat to Call | | |
Enterprise Features | 3CX Pro License | 3CX Enterprise License | |
|---|---|---|---|
| Call Recording Control | | ||
| Inbuilt Failover | | ||
| Standby License | | ||
| Custom IP Phone logo | |
Make Informed voice decisions easily
Know exactly what’s going on with your voice service from call volume to how many simultaneous calls you’re making. Illume, our customer portal transforms voice data into actionable information, so you can make informed decisions regarding your voice service.
Only pay for what your clients need
per channel model
Per user charges sound great until you realise you are paying for calls your clients aren’t making. That’s why Lightwire’s 3CX pricing is based on how many simultaneous calls your customers can make. Every concurrent call uses a channel and users share channels. By sharing channels all users can make and receive calls while using 3CX in the most cost effective manner possible..
The per channel model is a simple concept that makes the uptake cost significantly lower, especially for corporate and enterprise entities.
3CX plans are based on concurrent call volumes, so users can be added as and when required without additional charge.
Not sure how many channels you need? No problem. Lightwire provides real time alerts via email when call volumes hit 75% and/or 100% of available channels, and we can get your channel count increase within 1 business day if required.
Bundled Calling plan
A generous allocation of phone numbers and minutes are included. More mobile minutes can be added to allow for cost effective growth in call volumes.
Boundless Calling plan
Budgetary certainty with boundless fixed and mobile calls to NZ and Australia, even calls to 1300 numbers in Australia are boundless.
Bundled Calling Plans
Bundle prices are based on how many channels you require and contract term. The longer the contract term the higher the discount.
4 Channel Bundle
3CX Starter Bundle best for ± 15 seats-
Up to 5 DDI Phone Numbers
-
6000 Local NZ Minutes
-
2000 National Minutes (AU/NZ)
-
50 Mobile Minutes (AU/NZ)
8 Channel Bundle
Most popular 3CX bundle best for ± 30 seats-
Up to 10 DDI Phone Numbers
-
12000 Local NZ Minutes
-
5000 National Minutes (AU/NZ)
-
100 Mobile Minutes (AU/NZ)
16 Channel Bundle
3CX for medium sized business-
Up to 20 DDI Phone Numbers
-
25000 Local NZ Minutes
-
10000 National Minutes (AU/NZ)
-
1500 Mobile Minutes (AU/NZ)
Bundle prices above are based on a 36 month term. Setup charge and porting charge per number free on 36 month term. Excludes GST.
12 and 24 month term plans available on request.
Bundled Calling Plans
Bundle prices are based on how many channels you require and contract term. The longer the contract term the higher the discount.
4 Channel Bundle
3CX Starter Bundle best for ± 15 seats-
Up to 5 DDI Phone Numbers
-
6000 Local NZ Minutes
-
2000 National Minutes (AU/NZ)
-
50 Mobile Minutes (AU/NZ)
8 Channel Bundle
Most popular 3CX bundle best for ± 30 seats-
Up to 10 DDI Phone Numbers
-
12000 Local NZ Minutes
-
5000 National Minutes (AU/NZ)
-
100 Mobile Minutes (AU/NZ)
16 Channel Bundle
3CX for medium sized business-
Up to 20 DDI Phone Numbers
-
25000 Local NZ Minutes
-
10000 National Minutes (AU/NZ)
-
1500 Mobile Minutes (AU/NZ)
Bundle prices above are based on a 36 month term. Setup charge and porting charge per number free on 36 month term. Excludes GST.
12 and 24 month term plans available on request.
14-day Risk Free Trial
You’ll have 14 days to try 3CX, no contracts and totally risk free. We will set you up with test extensions and temporary numbers.
We will be in touch before your trial period ends to see how your experience has been and what you would like to do next. Your 3CX service will stop automatically after the trial ends, so if you don’t like it, you won’t have to do anything. Simple as that.
You can upgrade your 3CX license at any time during your contract term after purchase, but downgrades aren’t possible until term expiry, so best to err on the side of caution and increase channels as required.
Not for the trial, but if you choose to proceed with a purchase, we have a minimum term of 12 months, and lower pricing on 24 and 36 month terms.
Get started with a Risk Free 14-day Trial
Our team will be in touch within one business day.
