3CX Unified Communications

The most feature-rich and cost-effective voice and unified communications platform, period

Hosted and supported by Lightwire Business for your clients

3CX helps you Sell more of the stuff you care about.

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Implementing the projects you get excited about typically comes at a cost for the client.

Create a space for your MSP’s service offering that enables your clients to gain greater efficiencies and future proof their ICT infrastructure on a cost neutral basis by achieving savings in the voice space with 3CX.

AJ Williams
AJ WilliamsManaging Director @ Mercury IT
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Lightwire offers 3CX at extremely competitive rates while providing market leading service and support. Mercury IT prides itself on partnering with the best in the business, and with Lightwire we know our clients are in good hands.

3CX

Are you looking for a feature rich unified comms platform for that you can manage on behalf of your end users? Or perhaps you would prefer to be hands off and leave the management to us? With our hosted 3CX solution, you’re in charge.

3CX is a feature rich phone system that delivers a complete unified communications solution which can be integrated with your Office 365, CRM and ERP systems.

3CX Playbook

The Lightwire voice engineers and advanced certified 3CX engineers put together the ultimate playbook that your MSP team needs to scope, design, sell, provision, and support self hosted 3CX.

No forms, no spam, no cold calls – the 3CX Playbook is 100% free.

Mobility

3CX enables your mobile phone to function as your office desk phone, allowing you to make and take calls on your “office” phone wherever you are using 4G or WiFi. Calls between extensions are free, so transferring calls between extensions instead of diverting to the mobile phones of remote workers will reduce call charges.

3cx mobility

3CX Features

3CX is the most feature-rich business phone system, in fact, there are so many features that they don’t easily fit on a page, that’s why we’ve hidden them behind the button below. If you have any questions about 3CX features or aren’t sure if 3CX is suitable for your end customer. Give our friendly team a call at AU: 1300 016 678 or NZ: 0800 534 567

 

Core PBX Features                 

 3CX Pro License3CX Enterprise License
Unlimited Extensions tick pricingtick pricing
iOS & Android apps tick pricingtick pricing
Choose own SIP Trunk tick pricingtick pricing
Extensions UnlimitedUnlimited
iOS & Android apps tick pricingtick pricing
Choose own SIP Trunk tick pricingtick pricing
Receive Voicemail via Email tick pricingtick pricing
Intercom / Paging / PA Announcements tick pricingtick pricing
Call Parking / Pickup tick pricingtick pricing
Busy Lamp Field (BLF) tick pricingtick pricing
Real Time System Status tick pricingtick pricing
Inbuilt SBC to deploy offsite phones tick pricingtick pricing
Voicemail tick pricingtick pricing
Voicemail Transcription tick pricingtick pricing
Custom FQDN tick pricingtick pricing
Custom SMTP Server tick pricingtick pricing

Office Productivity

  3CX Pro License3CX Enterprise License
Auto Attendant / Digital Receptionist tick pricingtick pricing
Ring Extension & Mobile Simultaneously tick pricingtick pricing
Integrated Fax Server tick pricingtick pricing
Easily provision & manage IP phones network wide / in the cloud tick pricingtick pricing
Plug & Play Phone Provisioning tick pricingtick pricing
Apps: Windows and Web Client, iOS, Android tick pricingtick pricing
Phone Directory tick pricingtick pricing
Headset Integration tick pricingtick pricing
Microsoft 365 Integration tick pricingtick pricing
CRM Integration tick pricingtick pricing
Call Query against DB & CRM tick pricingtick pricing
Hotel PBX compatible with Fidelio Certified, Mitel & more tick pricingtick pricing
Web Conference Dial-In tick pricingtick pricing

Web Conferencing                  

  3CX Pro License3CX Enterprise License
Screen Sharing tick pricingtick pricing
Remote Assistance tick pricingtick pricing
Participants 100250
Polls tick pricingtick pricing
PDF Sharing tick pricingtick pricing
Screen Sharing tick pricingtick pricing
Remote Assistance tick pricingtick pricing
Whiteboard tick pricingtick pricing
Participants 100*250*

*Max number of participants per 3CX Instance.

Call Center Features              

 3CX Pro License 3CX Enterprise License
Call Queues tick pricingtick pricing
Call Reports tick pricingtick pricing
Call Recording tick pricingtick pricing
Call Logging tick pricingtick pricing
Click2Call Browser Extension tick pricingtick pricing
Click2Talk tick pricingtick pricing
Click2Meet tick pricingtick pricing
CRM Integration tick pricingtick pricing
Group Call Queue Rights Management tick pricingtick pricing
Call Queues tick pricingtick pricing
Real Time Statistics & Monitoring tick pricingtick pricing
Supervisor Agent Status Override tick pricingtick pricing
SLA Alerting tick pricingtick pricing
Switchboard tick pricingtick pricing
Wallboard tick pricingtick pricing
Callback tick pricingtick pricing
Call & Queue Reporting tick pricingtick pricing
Call Recording Transcription & Search tick pricingtick pricing
Barge in / Listen in / Whisper tick pricingtick pricing

Contact Center                        

 3CX Pro License 3CX Enterprise License
Live Chat tick pricingtick pricing
Facebook Messaging tick pricingtick pricing
SMS tick pricingtick pricing
CRM Integration tick pricingtick pricing
Chat Reports tick pricingtick pricing
Monitor/Whisper tick pricingtick pricing
Escalate Chat to Call tick pricingtick pricing

Enterprise Features                

  3CX Pro License3CX Enterprise License
Call Recording Control  tick pricing
Inbuilt Failover  tick pricing
Standby License  tick pricing
Custom IP Phone logo  tick pricing

Get your customers enjoying 3CX alongside these businesses

Make Informed voice decisions easily

Know exactly what’s going on with your voice service from call volume to how many simultaneous calls you’re making. Illume, our customer portal transforms voice data into actionable information, so you can make informed decisions regarding your voice service.

Only pay for what your clients need

Introducing the per channel model

Per user charges sound great until you realise you are paying for calls your clients aren’t making. That’s why Lightwire’s 3CX pricing is based on how many simultaneous calls your customers can make. Every concurrent call uses a channel and users share channels. By sharing channels all users can make and receive calls while using 3CX in the most cost effective manner possible..

The per channel model is a simple concept that makes the uptake cost significantly lower, especially for corporate and enterprise entities.

per user vs per channel

3CX plans are based on concurrent call volumes, so users can be added as and when required without additional charge.

Not sure how many channels you need? No problem. Lightwire provides real time alerts via email when call volumes hit 75% and/or 100% of available channels, and we can get your channel count increase within 1 business day if required.

Bundled Calling plan

A generous allocation of phone numbers and minutes are included. More mobile minutes can be added to allow for cost effective growth in call volumes.

Boundless Calling plan

Budgetary certainty with boundless fixed and mobile calls to NZ and Australia, even calls to 1300 numbers in Australia are boundless.

Bundled Calling Plans

Bundle prices are based on how many channels you require and contract term. The longer the contract term the higher the discount.

4 Channel Bundle

3CX Starter Bundle best for ± 15 seats
$ 169 per month
  • Up to 5 DDI Phone Numbers
  • 6000 Local NZ Minutes
  • 2000 National Minutes (AU/NZ)
  • 50 Mobile Minutes (AU/NZ)

8 Channel Bundle

Most popular 3CX bundle best for ± 30 seats
$ 319 per month
  • Up to 10 DDI Phone Numbers
  • 12000 Local NZ Minutes
  • 5000 National Minutes (AU/NZ)
  • 100 Mobile Minutes (AU/NZ)
Popular

16 Channel Bundle

3CX for medium sized business
$ 619 per month
  • Up to 20 DDI Phone Numbers
  • 25000 Local NZ Minutes
  • 10000 National Minutes (AU/NZ)
  • 1500 Mobile Minutes (AU/NZ)

Bundle prices above are based on a 36 month term. Setup charge and porting charge per number free on 36 month term. Excludes GST.

12 and 24 month term plans available on request.

Bundled Calling Plans

Bundle prices are based on how many channels you require and contract term. The longer the contract term the higher the discount.

4 Channel Bundle

3CX Starter Bundle best for ± 15 seats
$ 169 per month
  • Up to 5 DDI Phone Numbers
  • 6000 Local NZ Minutes
  • 2000 National Minutes (AU/NZ)
  • 50 Mobile Minutes (AU/NZ)

8 Channel Bundle

Most popular 3CX bundle best for ± 30 seats
$ 319 per month
  • Up to 10 DDI Phone Numbers
  • 12000 Local NZ Minutes
  • 5000 National Minutes (AU/NZ)
  • 100 Mobile Minutes (AU/NZ)
Popular

16 Channel Bundle

3CX for medium sized business
$ 619 per month
  • Up to 20 DDI Phone Numbers
  • 25000 Local NZ Minutes
  • 10000 National Minutes (AU/NZ)
  • 1500 Mobile Minutes (AU/NZ)

Bundle prices above are based on a 36 month term. Setup charge and porting charge per number free on 36 month term. Excludes GST.

12 and 24 month term plans available on request.

14-day Risk Free Trial

The 3CX 14-day trial is on an already in production instance, so it’s like any other 3CX we host, but we just add those who want to test to it. It’s already set up to do Australia and New Zealand calling.
 

You’ll have 14 days to try 3CX, no contracts and totally risk free. We will set you up with test extensions and temporary numbers.

We will be in touch before your trial period ends to see how your experience has been and what you would like to do next. Your 3CX service will stop automatically after the trial ends, so if you don’t like it, you won’t have to do anything. Simple as that.

You can upgrade your 3CX license at any time during your contract term after purchase, but downgrades aren’t possible until term expiry, so best to err on the side of caution and increase channels as required.

Not for the trial, but if you choose to proceed with a purchase, we have a minimum term of 12 months, and lower pricing on 24 and 36 month terms.

Get started with a Risk Free Trial

Our team will be in touch within one business day.

Choose a better way to get your clients connected

Request Full 3CX Ratecard

One of our 3CXperts will reply with the full 3CX ratecard within 1 business day after receiving your information.