Lightwire Resource Centre
Industry insights and commentary, latest Lightwire feature releases, and educational content to help you navigate the Australasian ICT landscape
Trending Resources
Teams Calling Playbook
Teams Calling playbook This isn’t a sales doc and you won’t find much in the way of pricing or sales pitches. However, you’ll learn what
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
Teams Calling Webinar
Teams Calling Webinar Get to know Teams Calling and learn if it’s something for you and your organisation (or not) in this informal no obligations
Lightwire content vault
Blog posts
Political Challenges of nbn™
The National Broadband Network (nbn™) has faced a range of political challenges throughout its development, with significant differences in vision between the Labor and Coalition
58. AI Impact on Customer Service
AI is here, and it’s bigger than the internet, according to Tim Warren, CEO and founder of Ambit. How you use it in your business
The why behind nbn™
Up until 2009, the year in which nbn™.co was created, many small businesses in Australia relied on dial-up internet as the most common and affordable
57. Cyberwarfare is here
In this era of state-sanctioned cyber warfare, Is your business approach to cybersecurity up to date? How can you keep your business and your clients,
Teams Phone Auto Attendant
The auto attendant in Microsoft Teams Phone, also known as Teams Calling, is a feature that provides automated call handling and routing capabilities for incoming
![Decoding Pricing Strategies, M&A Insights, and Business Valuations | Insights as a Service [56]](https://www.lightwirebusiness.com/wp-content/uploads/2023/06/Ep_56_Ryan_Spillane.jpg "Resources 34")
56. Decoding Pricing Strategy
In this episode, Brendan is joined by Ryan Spillane, the CEO of 360 Consulting, an IT-focused advisory company. Together they tackle key topics essential for
Evolution of NZ Internet
The internet has revolutionized the way people live, work, and interact globally, and New Zealand is no exception. Over the years, New Zealand has witnessed
![Picking a Niche: A Blueprint with Nigel Moore | Insights as a Service [55]](https://www.lightwirebusiness.com/wp-content/uploads/2023/06/Nigel_Moore-Picking-a-Niche.png "Resources 38")
55. Picking a Niche
Nigel Moore runs The Tech Tribe an organisation with over 4,000 MSPs as members, so he knows a thing or two about how to successfully
Newsletter May 2023
May is as good as gone and we’re half way through the year, so it’s time for another monthly newsletter, which as always, is focused
Hyperfibre Provisioning
Hyperfibre Provisioning for new build Detail required to lodge order Similar to the new fibre build for UFB services, the following key pieces of information
![The Power of Peer Groups | Insights as a Service [54]](https://www.lightwirebusiness.com/wp-content/uploads/2023/05/Wayne-Small-01-768x432.png "Resources 44")
54. The Power of Peer Groups
Wayne Small, the CEO of SMBiT Professionals, joins Brendan to explore the challenges and opportunities in the MSP industry, with a specific focus on the
UFB Provisioning
The key takeaways from Ultrafast Broadband (UFB) provisioning: UFB orders with an existing ONT take roughly 48 hours to activate New UFB orders where an
