Business Broadband

Congestion free internet for organisations across Australia and New Zealand that demand quality and service

Connecting of organisations on each side of the Tasman

Connecting 1000's of organisations on each side of the Tasman

We only care about business

Lightwire Business is committed to providing connectivity you feel confident about.

We closely collaborate with every major last-mile provider of fibre and copper in Australia and New Zealand allowing us to connect your office(s) to our network and provide fast and reliable internet service options with unlimited data.

We are in a unique position as we own and operate an extensive wireless network in the North Island of New Zealand, so even remote locations may well be within our reach.

Whether you just need basic internet access, or you’re planning a business-wide connectivity strategy, we are here to help.

What is Business Grade Internet?

Speed, complexity, service level agreements, 24/7 support, service capabilities (such as transparent handling of VLANs), unlimited data… these all go into defining a service as business grade.
 
Lightwire ensures that all services sold are business grade by running its network free of contention, offering 24/7 local Australian and New Zealand support, and unlimited high speed internet while never artificially limiting a service’s capability through our actions.

Network faults, no one likes them but they do happen sometimes. With business grade internet you’ll be subject to Service Level Agreements (SLAs) with faster service restoration targets, which means you’ll be back up and running in no-time. It’s basically like jumping the queue.

Starting with the provisioning process you get a dedicated internet engineer overseeing the delivery of business grade internet to your workspace or premises followed by 24/7 local service desk support.

Business grade internet offers the fastest unlimited data internet connections in Australia and New Zealand over a network with low utilisation rates – meaning a quality service with minimal latency.

Guaranteed Up-Time Required?

When you can’t afford being offline our redundancy and failover service working in tandem with your primary connection is an excellent solution to minimise the possibility of internet outages.

Lightwire Business Circuit Availability AU

Circuit Availability

Australia

We provide national access to NBN, AAPT, Telstra, Optus, Vocus and other premium fibre and wireless services.

New Zealand

We supply nationwide access to Hyperfibre, Ultra-Fast Broadband (UFB), premium fibre, mobile data and VDSL

In the Waikato and Bay of Plenty we have our own extensive wireless network offering speeds up to 200Mbps.

Lightwire Business Circuit Availability NZ

Circuit Availability

Australia

We provide national access to NBN, AAPT, Telstra, Optus, Vocus and other premium fibre and wireless services.

Lightwire Business Circuit Availability AU

New Zealand

We supply nationwide access to Hyperfibre, Ultra-Fast Broadband, premium fibre, mobile data and VDSL

In the Waikato and Bay of Plenty we have our own extensive wireless network offering speeds up to 200Mbps.

Lightwire Business Circuit Availability NZ

Reliability at it's core

Lightwire’s comprehensive network services extend to offer traditional WAN (MPLS), SD-WAN, International Transit, and Managed Firewalls for the best possible experience in connectivity.

Core Network Design

In order to create the best possible experience in connectivity. We developed our core network with the goals and requirements of local organisations in mind.

Peering Arrangements

Mutual peering with the biggest content providers, such as Google, Cloudflare, Akamai, etc

Direct Carrier Connections ​

Worry-free and easy service provisioning and end-to-end control

Points of Presence​

Locations where needed to access all levels of fibre, copper, or mobile data services

Express Route

Fast access to the Microsoft Cloud over a private Lightwire connection

Robust International Access

Redundancy, routing, and diverse paths guarantee up-time and low latency

AWS Direct Connect​

Increase dedicated bandwidth throughput with private connection

Core Network Design Lightwire Business soft edges

Competitive Prices

Premium business grade internet with a focus on speed and quality service/support at a competitive price.

Here for you 24/7

You and/or your customers deserve the best possible experience. Local Australian and New Zealand Lightwire Business support teams are available 24/7, 365 days per year to help solve your connectivity issues in a timely manner. Without additional support costs.

Our clearly defined support structure gets you going, and keeps you going. An escalation matrix with mobile phone numbers of all key contacts (including CEO) is provided to our customers. With Lightwire Business you never have to worry about poor support again.

Check Availability & Pricing

Using the service qualification tool allows you to quickly determine available internet services at a given address.

Questions?

We are happy to help! Whether you want to have a chat over the phone on AU: 1300 016 678  NZ: 0800 534 567 or prefer to email sales@lightwirebusiness.com. Whatever works for you. We’ll be here.

Frequently Asked Questions

Bandwidth, measured in Mbps (Megabits per second), is the volume of data that can be carried via an internet connection per second, and is a key indicator of internet speed. 

The higher the bandwidth of an Internet connection, the more data can flow through it per second, meaning the faster the internet connection. 

Unsure which plan is right for your business? Contact sales@lightwirebusiness.com, and we can work together to help you choose the best path forward based on your requirements and goals, whether they be driven by bandwidthserviceSLA, or a combination of those things

Check Available Services.

Use the SQ tool to determine available services at a given address. If you don’t see what you need, just email us at sales@lightwirebusiness.com and we will be happy to help.

Tell us your Preferred Service.

Tell us your needs and we will work with you to find the best business grade internet solution. When ready to submit an order, send an email to sales@lightwirebusiness.com with the following details:

  • Registered entity
  • Service type/speed/term
  • End user reference (business name ideally)
  • Address (include floor and tenancy/unit number)
  • Technical contact – first and last name, email, phone
  • Site contact – first and last name, email, phone

 

Service Contract

Lightwire will send you a digital agreement for the requested service(s) which will be competed using Docusign.

Provisioning your Service

Our provisioning team will place and then update you each step of the way through the provisioning process until your service is live. 

Your organisation is hyper-connected and always “on”. You value an extremely rreliable internet connection that runs congestion-free. When something does go wrong and your internet goes down, you want local Australian and New Zealand support to get you back online. You don’t have time to wait on the phone in a support queue for hours.   

Lightwire’s industry-leading customer portal “Illume” helps you get the most out of your internet connection by providing real time insights, metrics and alerts for all your Lightwire services.  

Our team offers excellent customer service, competitive pricing, transparent practices, and fast internet speeds.  

Use the SQ tool to determine available services at a given address and get the pricing straight away 

When a service you need doesnt show in the SQ tool, send an email to sales@lightwirebusiness.com, and well manually check and let you know 

Here is how long it takes us to manually source quotes: 

  • VDSL where manual prequalification is required – 48 to 76 hours 
  • HSNS Lite fibre and copper – 1 week 
  • HSNS Premium where the install is non-standard – 1 week 
  • NOA UFB options – 1 week 
  • Business Wireless where site visit is required – 1 to 2 weeks 
  • Dark Fibre – 1 week 
  • Vodafone fibre manual prequalification – 1 week 
  • Detailed mobile coverage check – 1 day 

We believe that Unlimited should mean unlimited. That why we wont slow down or throttle your internet connection or slap you with a hidden fee. 

We offer 12, 24, and 36month terms, along with an Open Term. Discounts and incentives are offered for longer terms such as 24 and 36 months. 

Our termination clause is outlined in our Terms and Conditions, but in general, if the customer is in term any applicable charges for that Term remain payable, if the customer is on a month to month (Open Term) then one month’s written notice is required. 

Expertise you can count on

CHECK AVAILABILITY AT YOUR BUSINESS

You Organisation Deserves Better Internet - Take the First Step Here.