“How can we make our clients’ lives easier through the work that we do?”

~ Scott Raynel, head of operations at Lightwire

Customer led innovation

Business telecommunication services are becoming ever more commoditised, in order to differentiate ourselves, we need to do things differently. We actively work with our customers and partners through our advisory board format to take a customer led approach to development. This unique approach ensures we are prioritising development of systems and platforms that meet the specific needs of our clients. 

The result? Industry leading insights, quick access to critical data, and continual improvement. 

Advisory board meetings

All insights in one place.

All Insights in one place.

Tristram Cheer
Tristram CheerSolution Architect @ Tech Management Group (TMG)
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illume is one of the most advanced portals I have ever seen.
Masaki Takeda
Masaki TakedaCloud Engineer @ The Instillery
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“illume has an intuitive design, making it easy to us from the outset. The features and insights found within illume allow for efficient management of our Lightwire services, while providing easy access to support, billing and network services.”
illume circuit utilisation

Meet illume

Illume is our customer portal and a key factor in our ability to provide the best possible experience in connectivity. illume is the one-stop portal that users go to in order to get the most out of Lightwire’s services. it provides quick and easy;

  • Circuit utilisation history
  • Network events
  • Real time service status and alerts 
  • View and download invoices and call logs
  • Manage your (technical) contacts
  • View, create, and edit support tickets
Kevin Clark
Kevin ClarkICT Manager @ Horizon Energy Group
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Lightwire's Pulse dashboard inside illume has provided my team with the real-time insights that helps make informed decisions regarding our network operations easier.

Enabling you to achieve more.

Enabling you to achieve more.

Pulse Dashboard

Developed by Lightwire Business and fine-tuned with the help of user feedback. Pulse is your detailed and highly configurable dashboard within illume that will help you;

  • Monitor different end user groupings with ease. 
  • Provide real-time service status
  • View service performance metrics such as latency & jitter.
  • Receive automated SMS and email alerts
  • Inform Network staff with the NOC Dashboard
  • Share NOC dashboard view with other staff and clients 

Choose a better way to get connected