“How can we make our clients’ lives easier through the work that we do?”
~ Scott Raynel, head of operations at Lightwire
Customer led innovation
Business telecommunication services are becoming ever more commoditised, in order to differentiate ourselves, we need to do things differently. We actively work with our customers and partners through our advisory board format to take a customer led approach to development. This unique approach ensures we are prioritising development of systems and platforms that meet the specific needs of our clients.
The result? Industry leading insights, quick access to critical data, and continual improvement.
Enabling you to achieve more.
Illume is our customer portal and a key factor in our ability to provide the best possible experience in connectivity. illume is the one-stop portal that users go to in order to get the most out of Lightwire’s services. it provides quick and easy;
- Circuit utilisation history
- Network events
- Real time service status and alerts
- View and download invoices and call logs
- Manage your (technical) contacts
- View, create, and edit support tickets
Developed by Lightwire Business and fine-tuned with the help of user feedback. Pulse is your detailed and highly configurable dashboard within illume that will help you;
- Monitor different end user groupings with ease.
- Provide real-time service status
- View service performance metrics such as latency & jitter.
- Receive automated SMS and email alerts
- Inform Network staff with the NOC Dashboard
- Share NOC dashboard view with other staff and clients