Meet illume
Our Partner Portal
Real time data driven insights that create great end user experiences and drive efficiency and profitability
Access illume
Every Lightwire Business client and partner has access to illume. Use the button below to log into illume. Don’t have an account yet? Reach out to our sales team here.
Data driven insights
your client portal - illume
Illume is the one-stop portal that MSPs use to get the most out of their Lightwire services for clients. The following features come as standard with all services, driving end user productivity and improving your ability to add value through insights and advice.
- Circuit and transit utilisation real time view
- Voice channel utilisation history and alerting
- Network events notifications
- Real time service status and alerts
- Viewing and downloading of invoices and call logs
- Manage contacts and access
- View, create, and edit support tickets
- Comprehensive uptime, performance and capacity management reporting
Illume video library
Everything you need to know about illume in one place
Client led innovation
driven by MSPs
Business telecommunication services are becoming ever more commoditised, in order to differentiate ourselves, we need to do things differently. We actively work with our clients and partners through our advisory board format to take a client led approach to development. This unique approach ensures we are prioritising development of systems and platforms that meet the specific needs of our clients.
The result? Industry leading insights, quick access to critical data, and continual improvement.
Customisable dashboards
Everything that matters
at your fingertips
Make informed decisions easier with Pulse, a detailed and highly configurable dashboard. Get the insights you want to know about your clients in a blink of an eye.
Pulse helps your MSP to;
- Monitor different end user groupings with ease
- Provide real-time service status
- View service performance metrics such as latency & jitter
- Receive automated SMS and email alerts
- Inform network staff with the NOC Dashboard
- Share NOC dashboard view with other staff and management
Order voice services directly inside illume
Voice Ordering Tool
Order managed hosted 3CX services, SIP trunks for Teams Calling, and SIP trunks for 3rd party PBXs directly from illume without having to speak to a sales person. Placing a voice order is done in less than 2 minutes.
I was able to step through every phase of the ordering process without any surprises or needing to second guess what I should be entering (you’ve obviously made it Sales/idiot proof😊).
We're Here To Help
For more information simply contact us and we’ll be in touch within one business day.
