Teams Calling with direct routing, it’s great for some, and not so great for others. Watch this video and learn what you should be looking at if you are considering Teams Calling for your organisation.
Feel free to skip ahead to a part that interests you
2:30 – Time of day diverts
3:55 – Configuring call queues
5:10 – Mobility
5:40 – Dashboard view
6:15 – Service desk reports/SLAs
8:04 – Integrating Teams with 3rd party apps
9:00 – Community support
9:41 – Direct Routing benefits
10:10 – Using PowerShell vs admin centre
10:48 – Call recording
12:08 – Cost comparison and licensing
14:03 – Lightwire conclusion
15:00 – Who is best suited to Teams Calling?
17:40 – contact details
18:05 – Brendan burns Nick
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