Lightwire Resources
Industry insights and commentary, latest Lightwire feature releases, and educational content to help you navigate the Australasian ICT landscape.
Trending Resources
Teams Calling Playbook
The Teams Calling Playbook helps MSPs scope, design, provision, and support Teams Calling with Confidence.
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
3CX Version 20 Upgrade
The upcoming 3CX Version 20 is around the corner. The Voice Team delved into the changes and summarised them for you.
Lightwire content vault
Resources
41. The Optus Hack – What it teaches us
By now we have all heard about the Optus hack, with around 10 million people’s data at risk and up to 2 million sensitive records
What is 3CX? Breakdown for MSPs
3CX is a unified communications platform, one that can be hosted on-prem or in the cloud, whether that be private or public. 3CX first emerged
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
40. Recap: IT Nation Connect APAC & Gartner IT Symposium/Xpo 2022
This week on the Insights as a Service podcast, Brendan and Nick discuss their experiences at the recent IT Nation Connect and Gartner IT Symposium/XPO
39. What’s wrong with LinkedIn
Where is LinkedIn going wrong? LinkedIn was designed to make recruitment and social selling easy. It’s the ideal platform to promote your ideas on thought
38. The Art of the “Explanabrag”
The thing that makes a business great doesn’t always scale. How do you hold on to your formula for success as headcount and business complexity
37. Get that high value exit
Greg Sharp sold Base2 to Kordia in 2021 for a 10x multiple, so he knows a thing or two about orchestrating a high-value exit. He
36. Rise of the second job
Swearing in the workplace is up by 60%. Is this acceptable, and if yes, by whom and in which context? The secondary job market has
35. The Revenue Delusion
Here’s how to avoid profitability issues in your business. What’s your end game? And how can you work back from that definition to create the
34. NZ chickens are tougher
Matt Bristow, GM of ONGC, joins Brendan and Nick to talk about starting up a security operations centre (SOC) and how his business implemented a
33. What’s your MSP worth with Will Slappey
Will Slappey’s business (IT Voice) had bought 8 businesses in the two years leading up to his chat with Brendan. That conversation was recorded 4
32. No position on social issues – good or bad?
Kaseya’s CEO says his company has no position on any social issue, is this the right approach? And how much value is lost when there
nbn™ Playbook
NBN is Australia’s version of UltraFast Broadband (UFB) and it connects over 11 million premises nationwide. If you’re looking to target internet deals on both sides of the Tasman – you’ll need to understand NBN.
B2B Internet Services in NZ
Guide for Australian telcos & MSPs B2B Internet services in NZ Do you have clients with branch offices in NZ? Are you looking to target trans-Tasman deals? This guide will give you all the detail you need to make procurement easy across the ditch. No forms, no spam, no cold
Teams Calling Playbook
Teams Calling playbook This isn’t a sales doc and you won’t find much in the way of pricing or sales pitches. However, you’ll learn what Teams Calling (also known as Teams Phone); What Teams Calling can and can’t do How to configure the Microsoft Environment How Teams Calling integrates with
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
Teams Calling Webinar
Teams Calling Webinar Get to know Teams Calling and learn if it’s something for you and your organisation (or not) in this informal no obligations on-demand webinar. Watch Webinar What’s this webinar about? After watching the Teams Calling webinar below you’ll know all about; Teams Calling (with Direct Routing) Who
illume resources
Managed Service Providers deliver user experiences that delight and drive efficiency for the client as well as their own profitability with illume.
Every Lightwire partner has access to illume and this resource page helps you make the most of our customer portal, illume.
Use the navigation menu below to navigate to items you want to learn more about or book a demo.
illume How to videos
Scroll down to see the videos or navigate to the relevant video category by clicking on one of the items below.
Reporting Features
You can’t add value if you don’t know what’s going on. The reporting features in illume will arm you with real-time and historic data, so you can make informed decisions.
Pulse features
Keep a “pulse” on your Lightwire services with this shareable dashboard that allows you to see the status of all your services in a blink of an eye.
tickets
Create, read, and reply to support tickets right inside of illume. All your support tickets in one organised place – say goodbye to sorting through email chains.
Finance Features
Features to reduce finance and admin overhead as possible for our clients from wholesale rebelling to activity statements – you can find it in illume.
Admin Features
Get alerted on services, set up your account, and create new contacts or edit existing contacts. Here are the basics administrative features of illume.
Fill out the form below, and your Lightwire Account Manager take you through illume and answer any questions you have about the portal.
nbn™ Enterprise Ethernet
NBN Enterprise Ethernet is a fair dinkum alternative your traditional NBN TC4 or TC2 connection that give you the reliability, bandwidth and CIR to meet your businesses needs. To
Teams Calling and 3CX – per channel billing
When it comes to pricing for voice services there are two key models: Per user pricing Per channel pricing Lightwire runs with per channel, and
Lightwire.co – a new domain for Lightwire
4.5 years ago, we created a business focused unit within Lightwire, one that was to be focused on servicing business clients across Australia and New
Lightwire purchases Connectplay
We have some great news to share. London Green Group, Lightwire’s parent company, has purchased Connectplay, a business and residential hardware and software provider to
Alert level impacts on NZ fibre installs
It’s no surprise that the change in alert levels has disrupted many fibre installations across NZ. Here is the latest update on activity from all
How to get the most out of your 3CX Softphone App
The ability to pivot, be flexible and adaptive, has proven essential for businesses over the past 18 months. Softphone applications like 3CX have revolutionized the
ID Verification process change
We are always looking for ways to safeguard our customers and their data. Threats continue to evolve, so we can’t be static with our defense.
NZ lockdown update
As New Zealanders find themselves waking to day 1 of lockdown, we want to take a moment to keep you informed as to what this
Lightwire brings Teams Calling to the USA
It has been a big 12 months for us at Lightwire, and last quarter saw another first for us – our first network build outside
Internet Services Uptime Report
Historical reporting of uptime per service over 7 days, 30 days or 12 months. Allows you to view all services in a single and assess
Internet Services Metrics Report
Low performance services can be quickly identified with our latest customer facing value add feature that will allow customers to access jitter and latency reporting
Hyperfibre comes to Christchurch
Enable, the local fibre company providing wholesale (Ultra-Fast Broadband) UFB services in Christchurch, has this month announced that it will be introducing Hyperfibre products on
