Lightwire Resources

Industry insights and commentary, latest Lightwire feature releases, and educational content to help you navigate the Australasian ICT landscape.

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History of New Zealand Internet landscape
Blog
Lars Asveld

Evolution of NZ Internet

The internet has revolutionized the way people live, work, and interact globally, and New Zealand is no exception. Over the years, New Zealand has witnessed

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Picking a Niche: A Blueprint with Nigel Moore | Insights as a Service [55]
Podcast
Lightwire

55. Picking a Niche

Nigel Moore runs ​The Tech Tribe an organisation with over 4,000 MSPs as members, so he knows a thing or two about how to successfully

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Lightwire Business - Newsletter may 2023
Blog
Lightwire

Newsletter May 2023

May is as good as gone and we’re half way through the year, so it’s time for another monthly newsletter, which as always, is focused

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blog cover - hyperfibre provisioning-01
Blog
Nick Phillips

Hyperfibre Provisioning

Hyperfibre Provisioning for new build Detail required to lodge order Similar to the new fibre build for UFB services, the following key pieces of information

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The Power of Peer Groups | Insights as a Service [54]
Podcast
Lightwire

54. The Power of Peer Groups

Wayne Small, the CEO of SMBiT Professionals, joins Brendan to explore the challenges and opportunities in the MSP industry, with a specific focus on the

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blog cover - ufb provisioning-01
Blog
Lightwire

UFB Provisioning

The key takeaways from Ultrafast Broadband (UFB) provisioning: UFB orders with an existing ONT take roughly 48 hours to activate New UFB orders where an

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blog cover - connecting to nz carriers
Blog
Nick Phillips

How to connect to NZ carriers

Connectivity Virtual Circuit (CVC) isn’t a thing in New Zealand Each major Carrier has a different way of going about things regarding what they offer

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blog cover - NEWSLETTER APRIL-01
Blog
Lightwire

Newsletter April 2023

We’re taking a different approach to your newsletter this month as we want to share a bit about what makes Lightwire tick, the special sauce

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NZ MVNO market
Blog
Nick Phillips

NZ MVNO Market

Sadly, New Zealand does not have a thriving mobile virtual network operator market. Here is the approximate breakdown of mobile market share prior to the

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MSP Meets AI - What are the opportunities for MSPs? | Insights as a Service episode 52
Podcast
Lightwire

52. MSP meets AI

Today Brendan and Dave Sobel from MSP Radio are talking about one of the hottest topics in tech right now with a focus on ChatGPT

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ONTs in New Zealand
Blog
Lars Asveld

ONTs deployed in New Zealand

Optical Network Terminals (ONTs) or Network Termination Units (NTUs) for our Australian friends are the devices that carriers terminate services with to present an Ethernet

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NBN Playbook - Australia's National Broadband Network Explained

NBN Playbook

NBN is Australia’s version of UltraFast Broadband (UFB) and it connects over 11 million premises nationwide. If you’re looking to target internet deals on both sides of the Tasman – you’ll need to understand NBN.

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B2B Internet services in NZ - guide for Australian Telco and MSPs

B2B Internet Services in NZ

Guide for Australian telcos & MSPs B2B Internet services in NZ Do you have clients with branch offices in NZ? Are you looking to target trans-Tasman deals? This guide will give you all the detail you need to make procurement easy across the ditch. No forms, no spam, no cold

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blog cover teams calling playbook

Teams Calling Playbook

Teams Calling playbook This isn’t a sales doc and you won’t find much in the way of pricing or sales pitches. However, you’ll learn what Teams Calling (also known as Teams Phone); What Teams Calling can and can’t do How to configure the Microsoft Environment How Teams Calling integrates with

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blog cover teams calling webinar

Teams Calling Webinar

Teams Calling Webinar Get to know Teams Calling and learn if it’s something for you and your organisation (or not) in this informal no obligations on-demand webinar. Watch Webinar What’s this webinar about? After watching the Teams Calling webinar below you’ll know all about; Teams Calling (with Direct Routing) Who

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illume resources

Managed Service Providers deliver user experiences that delight and drive efficiency for the client as well as their own profitability with illume. 

Every Lightwire partner has access to illume and this resource page helps you make the most of our customer portal, illume. 

Use the navigation menu below to navigate to items you want to learn more about or book a demo. 

illume How to videos

Scroll down to see the videos or navigate to the relevant video category by clicking on one of the items below.

Reporting Features

You can’t add value if you don’t know what’s going on. The reporting features in illume will arm you with real-time and historic data, so you can make informed decisions. 

Pulse features

Keep a “pulse” on your Lightwire services with this shareable dashboard that allows you to see the status of all your services in a blink of an eye. 

tickets

Create, read, and reply to support tickets right inside of illume. All your support tickets in one organised place – say goodbye to sorting through email chains. 

Finance Features

Features to reduce finance and admin overhead as possible for our clients from wholesale rebelling to activity statements – you can find it in illume. 

Admin Features

Get alerted on services, set up your account, and create new contacts or edit existing contacts. Here are the basics administrative features of illume. 

Fill out the form below, and your Lightwire Account Manager take you through illume and answer any questions you have about the portal.

Episode 25 - 4 Day Work Week
Insights as a Service
Lightwire

25. 4-Day Work Week

Introduction Is Elon Musk a giant tool?  Can a 4 day work week work in the tech sector? Will Spain pass a law to force

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Episode 24 - Richard Riley - Ultrafast Fibre
Insights as a Service
Lightwire

24. NBN gets schooled

NZ’s UFB fibre rollout has set a standard that Australia’s NBN is miles from even getting close to. This week Richard Riley, Chief Customer Officer

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Episode 23 - Dickhead test
Insights as a Service
Lightwire

23. The Dickhead Test

Introduction The DHT, or dickhead test, is an important part of any interview process. People buy from people, and you need to make sure your

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Episode 21 - Amanda Russo - Effective Leadership
Insights as a Service
Lightwire

21. What Makes an Effective Leader

Introduction With skills shortages biting, it’s never been more critical for businesses to create pathways for emerging leaders. But what makes an effective leader? And

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Episode 20 - Inflation Opportunity
Insights as a Service
Lightwire

20. The Inflation Opportunity

Introduction In this period of rampant inflation, your margins will inevitably be eroded if you don’t raise your prices. Efficiency within your sales team and

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Episode 17 - Kurt Rodgers - Hyperfibre
Insights as a Service
Lightwire

17. Hyperfibre with Kurt Rodgers

Introduction Enable complete utilisation of the cloud by taking the breaks off your client WANs. Kurt Rodgers, Network Strategy Manager for Chorus, NZ’s largest fibre

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Episode 16 - Teams Phone
Insights as a Service
Lightwire

16. What Teams Phone Lacks

Introduction Not sure whether Teams Phone is the fit for your clients? Wondering how to scope it? In this episode, Brendan & Nick walk through

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blog cover - notification settings-01
illume
Lightwire

Notification Settings

You can only add value if you know what’s happening with your clients’ services. That’s why you need timely and meaningful alerts that give you

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Hyperfibre 101 - Everything you need to know about Hyperfibre
Blog
Nick Phillips

Hyperfibre Need to Know

Chorus were the first to announce and release it in 2020, Tuatahi First Fibre (TFF) followed a bit later, and Enable launched it in 2021.

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UFB service restoration targets
Blog
Nick Phillips

UFB Service Restoration Targets

Let’s break down the Service Restoration Targets. But first, I’ll say that all services sold by Lightwire have a Service Level Agreement (SLA) that applies

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Different UFB service types explained
Blog
Lightwire

UFB Service Types Explained

Each Carrier has a slightly different set of speed offerings in the business space nowadays, but the access steps those speeds are offered over have

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What is ufb - new zealand's ultra fast broadband explained
Blog
Lightwire

What is UFB?

Ultra Fast Broadband (UFB) is the name of a program established in 2009 to manage the Government’s $1.5 billion investment in Ultra-Fast Broadband infrastructure. The

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Voice ordering tool
Blog
Lightwire

Voice Ordering Tool

If you’re an MSP providing your clients with voice services, you want your wholesale provider to make it easy to order those services, and easy

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