Lightwire Resources
Industry insights and commentary, latest Lightwire feature releases, and educational content to help you navigate the Australasian ICT landscape
Trending Resources
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
3CX Version 20 Upgrade
The upcoming 3CX Version 20 is around the corner. The Voice Team delved into the changes and summarised them for you.
Teams Calling Playbook
The Teams Calling Playbook helps MSPs scope, design, provision, and support Teams Calling with Confidence.
Lightwire content vault
Resources
Self-Service DDI Management
In the rapidly evolving world of Managed Service Providers (MSPs), having control and flexibility over voice services is crucial. At Lightwire, we understand this need.
Teams Phone Licensing in 2024
Welcome to the dynamic world of Microsoft Teams, where communication and collaboration converge seamlessly. As Teams continues to evolve, especially in its calling capabilities through
3CX Version 20 Upgrade
The upcoming 3CX Version 20 is around the corner. The Voice Team delved into the changes and summarised them for you.
Newsletter December 2023
What a year it’s been, and we’re all excited to get stuck back in after a well-deserved break, so on that note. The team at
Holiday Phone Diversions
Are your clients prepared for the upcoming holidays?
Chances are they’ll be adjusting their hours or closing.
Make sure that their phone system reflects these changes and diverts calls to the right place (voicemail, mobile, etc.)
Voice Provisioning Process
When you’re moving your clients’ voice services over to Lightwire you don’t want any surprises. This blog post gives you insight into what happens during
Newsletter October 2023
This month saw some changes to our executive leadership team, with the appointment of Scott Raynel as the new CEO of Lightwire and the departure
Embargo period 2023-2024
Local Fibre Companies (LFCs) will be implementing a level of change restriction on some parts of their networks environment over the 2023-24 Christmas holiday period.
nbn™ Provisioning
When it comes to nbn™ provisioning and what to expect, there are two different scenarios and they depend on whether the necessary nbn™ infrastructure at
Newsletter September 2023
It’s shaping up to be another eventful month here at Lightwire, and we’re keen to keep you in the loop with all that’s new and
63. MSP Marketing Masterclass
Join Brendan Ritchie and Paul Green from MSP Marketing as they delve into the nuances of modern marketing. Together they discuss the undeniable power of
nbn™ NTUs
The National Broadband Network (NBN) in Australia offers a range of different technologies under its Multi-Technology Mix (MTM) approach. Each of these technologies uses a
nbn™ Playbook
NBN is Australia’s version of UltraFast Broadband (UFB) and it connects over 11 million premises nationwide. If you’re looking to target internet deals on both sides of the Tasman – you’ll need to understand NBN.
B2B Internet Services in NZ
Guide for Australian Telcos & MSPs B2B Internet services in NZ Do you have clients with branch offices in NZ? Are you looking to target trans-Tasman deals? This guide will give you all the detail you need to make procurement easy across the ditch. No forms, no spam, no cold
Teams Calling Playbook
Teams Calling playbook This isn’t a sales doc and you won’t find much in the way of pricing or sales pitches. However, you’ll learn what Teams Calling (also known as Teams Phone); What Teams Calling can and can’t do How to configure the Microsoft Environment How Teams Calling integrates with
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
Teams Calling Webinar
Teams Calling Webinar Get to know Teams Calling in this informal, no obligations on-demand webinar. Watch Webinar What’s this webinar about? After watching the Teams Calling webinar below you’ll know all about; Teams Calling (with Direct Routing) Who Teams Calling is best suited to An overview of key features such
illume resources
Managed Service Providers deliver user experiences that delight and drive efficiency for the client as well as their own profitability with illume.
Every Lightwire partner has access to illume and this resource page helps you make the most of our customer portal, illume.
Use the navigation menu below to navigate to items you want to learn more about or book a demo.
illume How to videos
Scroll down to see the videos or navigate to the relevant video category by clicking on one of the items below.
Reporting Features
You can’t add value if you don’t know what’s going on. The reporting features in illume will arm you with real-time and historic data, so you can make informed decisions.
Pulse features
Keep a “pulse” on your Lightwire services with this shareable dashboard that allows you to see the status of all your services in a blink of an eye.
tickets
Create, read, and reply to support tickets right inside of illume. All your support tickets in one organised place – say goodbye to sorting through email chains.
Finance Features
Features to reduce finance and admin overhead as possible for our clients from wholesale rebelling to activity statements – you can find it in illume.
Admin Features
Get alerted on services, set up your account, and create new contacts or edit existing contacts. Here are the basics administrative features of illume.
Pulse Dashboard
We send an alert to you for any service that is down for more than 5 minutes. The question is, after receiving one of these
SMS Alerts in illume
You aren’t always checking your emails and some alerts are too important to miss. That’s why we’ve set up a way for you to manage
Teams Calling and 3CX – per channel billing
When it comes to pricing for voice services there are two key models: Per user pricing Per channel pricing Lightwire runs with per channel, and
ID Verification process change
We are always looking for ways to safeguard our customers and their data. Threats continue to evolve, so we can’t be static with our defense.
Internet Services Uptime Report
Historical reporting of uptime per service over 7 days, 30 days or 12 months. Allows you to view all services in a single and assess
Internet Services Metrics Report
Low performance services can be quickly identified with our latest customer facing value add feature that will allow customers to access jitter and latency reporting
Our team are more than happy to show you the features of illume.
Simply contact us via phone, email or fill out our form to request a free illume demo.
![The MSP Model Is Dead | Insights as a Service [51]](https://www.lightwirebusiness.com/wp-content/uploads/2023/04/James-Davis-1-768x432.png "Blog 157")
51. The MSP model is dead
James Davis, the Pax8 Academy Director, joins Brendan to chat about the changing MSP landscape. From the decline of the traditional MSP model to pricing
50. Marketing for MSPs
In this episode, Ally Bourke, marketing advisor and founder of The Launch Project, is here with Brendan to discuss the latest marketing trends and techniques
49. CFOs that enable growth
In this episode of the Insights as a Service podcast, Brendan is joined by David and Dinesh from the CFO Centre to uncover the secret
48. Unlock your MSP’s value
In this episode, Nathan Hutchison, Executive Coach from Pax8 is here with Brendan to uncover some of the main obstacles MSPs will face in 2023.
47. Stay Ahead of the Curve: MSP Security Landscape in 2023
Get ready for a fascinating conversation with John Milionis, Head of Channels and Alliances for ANZ at Zscaler! John joins Brendan for a discussion about
46. Profit Growth through Benchmarking and Operational Maturity
Peter Kujawa is the VP, Service Leadership & Technology Service Provider Evangelist with Service Leadership, a Connectwise company. He knows a thing or two about
45. Reviewing the Harvard Business School course
Brendan attended his first course at Harvard Business School last month and gives us his review of the experience in the first episode for 2023.
44. Starting a podcast for your business
Have you thought about starting a podcast for your business? Well, this week, we’ll give you a head start by telling you all about the
43. MSPs need to think differently about legal
MSPs that get their legal frameworks right minimise risk, drive profitability, and drive Enterprise value. Do you have the right agreements in place? How often
42. A start-up done different
About 90% of start-ups fail, but what sets apart that successful 10%? Adam Ross co-founder of CloudOlive spills the beans on what it takes to
41. The Optus Hack – What it teaches us
By now we have all heard about the Optus hack, with around 10 million people’s data at risk and up to 2 million sensitive records
40. Recap: IT Nation Connect APAC & Gartner IT Symposium/Xpo 2022
This week on the Insights as a Service podcast, Brendan and Nick discuss their experiences at the recent IT Nation Connect and Gartner IT Symposium/XPO
Self-Service DDI Management
In the rapidly evolving world of Managed Service Providers (MSPs), having control and flexibility over voice services is crucial. At Lightwire, we understand this need.
Teams Phone Licensing in 2024
Welcome to the dynamic world of Microsoft Teams, where communication and collaboration converge seamlessly. As Teams continues to evolve, especially in its calling capabilities through
3CX Version 20 Upgrade
The upcoming 3CX Version 20 is around the corner. The Voice Team delved into the changes and summarised them for you.
Newsletter December 2023
What a year it’s been, and we’re all excited to get stuck back in after a well-deserved break, so on that note. The team at
Holiday Phone Diversions
Are your clients prepared for the upcoming holidays?
Chances are they’ll be adjusting their hours or closing.
Make sure that their phone system reflects these changes and diverts calls to the right place (voicemail, mobile, etc.)
Voice Provisioning Process
When you’re moving your clients’ voice services over to Lightwire you don’t want any surprises. This blog post gives you insight into what happens during
Newsletter October 2023
This month saw some changes to our executive leadership team, with the appointment of Scott Raynel as the new CEO of Lightwire and the departure
Embargo period 2023-2024
Local Fibre Companies (LFCs) will be implementing a level of change restriction on some parts of their networks environment over the 2023-24 Christmas holiday period.
nbn™ Provisioning
When it comes to nbn™ provisioning and what to expect, there are two different scenarios and they depend on whether the necessary nbn™ infrastructure at
Newsletter September 2023
It’s shaping up to be another eventful month here at Lightwire, and we’re keen to keep you in the loop with all that’s new and
nbn™ NTUs
The National Broadband Network (NBN) in Australia offers a range of different technologies under its Multi-Technology Mix (MTM) approach. Each of these technologies uses a
How to connect to nbn™
Becoming a Retail Service Provider (RSP) with direct access to the National Broadband Network (nbn™) in Australia is a formidable task. It involves several crucial
