3CX Standard License, 3CX Pro License, 3CX Enterprise License, and now 3CX StartUP License – that’s a lot of licenses, but how do the license features differ?
The folks at 3CX haven’t made it super easy to understand the differences so we’ve dedicated a blog to demystify 3CX licensing.
Want to get an overview of all the 3CX features and what they mean? Check out this 3CX features blog post.
3CX Standard License
The 3CX Standard License is now discontinued and only available as a renewal. The 3CX Standard License is quasi replaced with StartUP license.
The 3CX Standard License doesn’t have:
- Voicemail transcription
- Custom FQDN
- Custom SMTP Server
- Sync with Office 365 (Users' Phonebook)
- Call Query against Database & CRM
- Hotel PBX features incl. Fidel Certified & Mitel compatible
- Full web conferencing (only limited to 25 participants)
3CX Pro License
At Lightwire we typically default to the Pro license as it allows for a unique customer FQDN which is essential for efficient and controlled failover.
However, we have a number of partners using Enterprise as well due to a couple of high value additional features it offers.
When it comes to 3CX Pro Licenses, they can do everything the Standard/StartUP License can, as well as:
- Call Queue Group Rights Management
- CRM Integration
- Sync with Office 365 (Azure AD)
- Call Queuing
- Real-time statistics & monitoring
- Supervisor agent status override
- SLA alerting
- Switchboard
- Wallboard
- Callback
- Call & queue reporting
- Call recording transcription and search
- Barge in / listen in / whisper
- See group recordings
- Call Flow Designer
- Hot Desking
- Scheduled restore
- Connect remote offices (bridges)
- Web conferencing limited to 100 people
3CX Enterprise License
When it comes to 3CX Enterprise licenses, they can do everything the 3CX Pro license can do, as well as:
- Call recording restrictions (start/stop)
- Skill based routing
- Customise IP Phone logo
- Inbuilt Failover
- Web conferencing up to 250 people
Of the above features, skill based routing and call recording restrictions are the ones to look out for when looking to design your clients’ 3CX deployment.
Inbuilt failover sounds important, but if hosting the instance in a private or public cloud you will almost certainly have more cost effective failover strategies available to you. To utilise the in-built failover feature, you have to have 2 copies of the PBX running, which is an inefficient use of resources.
What's next?
The licensing space is very fluid at the moment. A pending release (release 6) will see a StartUP option offered where self hosting providers can setup a true multi-tenant instance and segment into multiple tenancies.
The Standard license has been discontinued and is being quasi-replaced with StartUP which is limited to 4SC and has the same feature set.
Standard will still be available to renew where already in use.
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