Our latest customer-facing value add feature allows technical contacts to proactively stay on top of potential circuit performance issues by quickly viewing the bandwidth utilisation across all your services.
For technical contacts reporting on circuit utilisation trends and uptime will be beneficial for identifying potential performance issues such as high utilisation trends over time or bottlenecks from max utilisation.
For non-technical sales and account management users, this view can be used to easily identifying upsell and upgrade opportunities, along with helping customer visualise their consumption.
You can find the report in the new Reports section of illume, down on the left-hand side. It’s the only one there, for now, so easy to find, and over time will be building this section out with other useful reports and functionality.
Once you’re in, you’ll immediately see a list of all your services like this.
The reporting page has a set of filters to show utilisation by the most amount of time spent above 80% over the following periods, which can be easily filtered on the right-hand side.
- Last 30 days = this is the default
- Last 7 days
- Last 24 hours
You can further filter to show upload or download only and whether you want to filter based on service speed in Mbps or as a percentage of the maximum service speed of your plan.
To make life easy and know which service the account is on. We’ve included on the right-hand side:
- a brief description of the service type. E.g. BS2 or BS3, Dark Fibre etc
- the speed of the plan.
Finding the right service can be easily done by scrolling through the list or typing the name in the search box.
If you don’t see the site you’re after, that’s because we can only show site that has a fixed traffic profile, e.g., 100/100, so services like VDSL, 4G, NBN etc won’t show up in this report.