Lightwire Resources
Industry insights and commentary, latest Lightwire feature releases, and educational content to help you navigate the Australasian ICT landscape
Trending Resources
Teams Calling Playbook
The Teams Calling Playbook helps MSPs scope, design, provision, and support Teams Calling with Confidence.
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
3CX Version 20 Upgrade
The upcoming 3CX Version 20 is around the corner. The Voice Team delved into the changes and summarised them for you.
Lightwire content vault
Resources
38. The Art of the “Explanabrag”
The thing that makes a business great doesn’t always scale. How do you hold on to your formula for success as headcount and business complexity
37. Get that high value exit
Greg Sharp sold Base2 to Kordia in 2021 for a 10x multiple, so he knows a thing or two about orchestrating a high-value exit. He
36. Rise of the second job
Swearing in the workplace is up by 60%. Is this acceptable, and if yes, by whom and in which context? The secondary job market has
35. The Revenue Delusion
Here’s how to avoid profitability issues in your business. What’s your end game? And how can you work back from that definition to create the
34. NZ chickens are tougher
Matt Bristow, GM of ONGC, joins Brendan and Nick to talk about starting up a security operations centre (SOC) and how his business implemented a
33. What’s your MSP worth with Will Slappey
Will Slappey’s business (IT Voice) had bought 8 businesses in the two years leading up to his chat with Brendan. That conversation was recorded 4
32. No position on social issues – good or bad?
Kaseya’s CEO says his company has no position on any social issue, is this the right approach? And how much value is lost when there
Which voice solution is right for you?
Picking the right voice solution Teams Calling, 3CX Unified Communications, or SIP Trunking are all great products, and each has its own strengths and weaknesses.
31. Zero Trust Defined with Masaki Takeda
Zero Trust is a term increasingly used in cyber security circles, but it means different things to different people, and it feels like each brand
30. Networking tips for introverts with Harriet Mellor
So much of the value on offer at networking events and conferences comes down to the connections you can make, but it can be hard
29. Customer success for MSPs with Marnie Stockman
MSPs need a Customer Success process that is scalable, repeatable, documentable, and efficient… with metrics and a system to ensure the customer feels heard. When
28. What does the recession mean for you?
Depending on who you talk to, a recession is either looming or is already here. But does that present opportunity in the tech sector? And
nbn™ Playbook
NBN is Australia’s version of UltraFast Broadband (UFB) and it connects over 11 million premises nationwide. If you’re looking to target internet deals on both sides of the Tasman – you’ll need to understand NBN.
B2B Internet Services in NZ
Guide for Australian telcos & MSPs B2B Internet services in NZ Do you have clients with branch offices in NZ? Are you looking to target trans-Tasman deals? This guide will give you all the detail you need to make procurement easy across the ditch. No forms, no spam, no cold
Teams Calling Playbook
Teams Calling playbook This isn’t a sales doc and you won’t find much in the way of pricing or sales pitches. However, you’ll learn what Teams Calling (also known as Teams Phone); What Teams Calling can and can’t do How to configure the Microsoft Environment How Teams Calling integrates with
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
Teams Calling Webinar
Teams Calling Webinar Get to know Teams Calling and learn if it’s something for you and your organisation (or not) in this informal no obligations on-demand webinar. Watch Webinar What’s this webinar about? After watching the Teams Calling webinar below you’ll know all about; Teams Calling (with Direct Routing) Who
illume resources
Managed Service Providers deliver user experiences that delight and drive efficiency for the client as well as their own profitability with illume.
Every Lightwire partner has access to illume and this resource page helps you make the most of our customer portal, illume.
Use the navigation menu below to navigate to items you want to learn more about or book a demo.
illume How to videos
Scroll down to see the videos or navigate to the relevant video category by clicking on one of the items below.
Reporting Features
You can’t add value if you don’t know what’s going on. The reporting features in illume will arm you with real-time and historic data, so you can make informed decisions.
Pulse features
Keep a “pulse” on your Lightwire services with this shareable dashboard that allows you to see the status of all your services in a blink of an eye.
tickets
Create, read, and reply to support tickets right inside of illume. All your support tickets in one organised place – say goodbye to sorting through email chains.
Finance Features
Features to reduce finance and admin overhead as possible for our clients from wholesale rebelling to activity statements – you can find it in illume.
Admin Features
Get alerted on services, set up your account, and create new contacts or edit existing contacts. Here are the basics administrative features of illume.
Fill out the form below, and your Lightwire Account Manager take you through illume and answer any questions you have about the portal.
How to get the most out of your 3CX Softphone App
The ability to pivot, be flexible and adaptive, has proven essential for businesses over the past 18 months. Softphone applications like 3CX have revolutionized the
ID Verification process change
We are always looking for ways to safeguard our customers and their data. Threats continue to evolve, so we can’t be static with our defense.
NZ lockdown update
As New Zealanders find themselves waking to day 1 of lockdown, we want to take a moment to keep you informed as to what this
Lightwire brings Teams Calling to the USA
It has been a big 12 months for us at Lightwire, and last quarter saw another first for us – our first network build outside
Internet Services Uptime Report
Historical reporting of uptime per service over 7 days, 30 days or 12 months. Allows you to view all services in a single and assess
Internet Services Metrics Report
Low performance services can be quickly identified with our latest customer facing value add feature that will allow customers to access jitter and latency reporting
Hyperfibre comes to Christchurch
Enable, the local fibre company providing wholesale (Ultra-Fast Broadband) UFB services in Christchurch, has this month announced that it will be introducing Hyperfibre products on
Wholesale billing simplified
Voice services such as Teams Calling and 3CX present a fantastic opportunity for Managed Services Providers to add revenue. You can create a profitable revenue
Mobile Minute Alerting
The latest feature to be added to illume for voice customers on bundled plans with 3CX, Teams Calling via Direct Routing, and SIP Trunking is
Circuit Utilisation Report
How do you know when you should increase or upgrade the bandwidth of your connection? To answer that and give you some guidance on best
Lightwire’s Business NPS for 2021
We sent out two key surveys in the first half of this year, the first was to gain feedback on our performance in the rural sector,
Telcos vs MSPs – The line is blurring
Kordia’s recent acquisition of Base2, a managed IT, network, and security solutions company based in Auckland has shone a spotlight on how difficult it is becoming
