Lightwire Resources
Industry insights and commentary, latest Lightwire feature releases, and educational content to help you navigate the Australasian ICT landscape
Trending Resources
3CX Version 20 Upgrade
The upcoming 3CX Version 20 is around the corner. The Voice Team delved into the changes and summarised them for you.
Teams Calling Playbook
The Teams Calling Playbook helps MSPs scope, design, provision, and support Teams Calling with Confidence.
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
Lightwire content vault
Resources
46. Profit Growth through Benchmarking and Operational Maturity
Peter Kujawa is the VP, Service Leadership & Technology Service Provider Evangelist with Service Leadership, a Connectwise company. He knows a thing or two about
45. Reviewing the Harvard Business School course
Brendan attended his first course at Harvard Business School last month and gives us his review of the experience in the first episode for 2023.
Teams Calling Configuration & Setup
The blog post gives you an overview of the steps required to successfully configure a Teams instance for use with Lightwire’s SIP services. Teams configuration
How to sell Teams Calling
Teams Phone has its strengths and weaknesses. Whether it is the right fit for your clients is going to come down to cost, functionality, reliability
How 3CX Drives Client Profitability
3CX is a UCaaS platform that drives profitability, and it does that for both you as an MSP and your clients. If the features on
Teams Calling Playbook
The Teams Calling Playbook helps MSPs scope, design, provision, and support Teams Calling with Confidence.
How Teams Calling drives MSP profitability
Digital Transformation is the use of new, fast, and frequently changing digital technology to solve problems. It’s also about making smart choices. Our thinking is
Changes to illume login
We’re updating the Lightwire login flow to improve security and improve your experience while using the suite of Lightwire tools that can be found inside
3CX Reporting Functionality
When it comes to making sense of 3CX reports, there are two distinct types of reports, your standard call reporting and on-demand reports that can
44. Starting a podcast for your business
Have you thought about starting a podcast for your business? Well, this week, we’ll give you a head start by telling you all about the
What are voice channels?
We will try and keep this section as “un-salesy” and to the point as possible, but it is essential that you understand the difference between
Should you pick Teams Calling for clients?
If your client has simple requirements, you’re off to a good start. And by simple, we mean simple call flows and a basic IVR or
nbn™ Playbook
NBN is Australia’s version of UltraFast Broadband (UFB) and it connects over 11 million premises nationwide. If you’re looking to target internet deals on both sides of the Tasman – you’ll need to understand NBN.
B2B Internet Services in NZ
Guide for Australian telcos & MSPs B2B Internet services in NZ Do you have clients with branch offices in NZ? Are you looking to target trans-Tasman deals? This guide will give you all the detail you need to make procurement easy across the ditch. No forms, no spam, no cold
Teams Calling Playbook
Teams Calling playbook This isn’t a sales doc and you won’t find much in the way of pricing or sales pitches. However, you’ll learn what Teams Calling (also known as Teams Phone); What Teams Calling can and can’t do How to configure the Microsoft Environment How Teams Calling integrates with
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
Teams Calling Webinar
Teams Calling Webinar Get to know Teams Calling and learn if it’s something for you and your organisation (or not) in this informal no obligations on-demand webinar. Watch Webinar What’s this webinar about? After watching the Teams Calling webinar below you’ll know all about; Teams Calling (with Direct Routing) Who
illume resources
Managed Service Providers deliver user experiences that delight and drive efficiency for the client as well as their own profitability with illume.
Every Lightwire partner has access to illume and this resource page helps you make the most of our customer portal, illume.
Use the navigation menu below to navigate to items you want to learn more about or book a demo.
illume How to videos
Scroll down to see the videos or navigate to the relevant video category by clicking on one of the items below.
Reporting Features
You can’t add value if you don’t know what’s going on. The reporting features in illume will arm you with real-time and historic data, so you can make informed decisions.
Pulse features
Keep a “pulse” on your Lightwire services with this shareable dashboard that allows you to see the status of all your services in a blink of an eye.
tickets
Create, read, and reply to support tickets right inside of illume. All your support tickets in one organised place – say goodbye to sorting through email chains.
Finance Features
Features to reduce finance and admin overhead as possible for our clients from wholesale rebelling to activity statements – you can find it in illume.
Admin Features
Get alerted on services, set up your account, and create new contacts or edit existing contacts. Here are the basics administrative features of illume.
Fill out the form below, and your Lightwire Account Manager take you through illume and answer any questions you have about the portal.
Pulse Dashboard
We send an alert to you for any service that is down for more than 5 minutes. The question is, after receiving one of these
Control caller ID with Teams Calling
Caller ID is important for your business. Teams Calling (also known as Teams Phone) can be a little limited in how it handles caller ID.
Teams Calling eBook
You’ll probably be familiar with modern workplace apps like Teams, so we will take it as a given that you know the basics, so we
Master illume Series (Q3 – FY2022)
Drive end user experiences and efficiencies with real time connectivity insights by becoming an illumenated master. Darryl Turner, built most of the platform and will help
COVID update across the carriers
Omicron has had a small impact on fibre carrier workforces across NZ. However, it’s important to keep in mind that the upstream carriers may, for
Hyperfibre Guide
Chorus were the first to announce and release it in 2020, Tuatahi First Fibre (TFF) followed a bit later, Enable launched it in 2021, and
Hyperfibre Tail Extensions
Earlier this month, Chorus NZ Limited announced it was expanding their Bitstream Tail Extension Service (TES) to include Hyperfibre from May 7. Our clients and partners will benefit
SMS Alerts in illume
You aren’t always checking your emails and some alerts are too important to miss. That’s why we’ve set up a way for you to manage
How to select the right voice partner?
Choosing the right voice supplier 3CX, Teams Calling, Dialpad, 8 x 8, Ringcentral, Mitel…there are dozens of Unified Communications solutions and voice platforms sold by
Unified Communications Platforms drive profitability
Unified Communications (UCaaS) platforms drive profitability. Well, good ones do… It all comes down to the features on offer and how well they are understood
3CX vs. RingCentral
Trying to figure out what the best voice / unified communication solution is for your clients but feel overwhelmed by the features? In this blog
3CX vs Asterisk
Want to know which voice solution is better for your business to resell to your clients? You’ve got the option to go open source with
