Lightwire Resources
Industry insights and commentary, latest Lightwire feature releases, and educational content to help you navigate the Australasian ICT landscape
Trending Resources
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
3CX Version 20 Upgrade
The upcoming 3CX Version 20 is around the corner. The Voice Team delved into the changes and summarised them for you.
Teams Calling Playbook
The Teams Calling Playbook helps MSPs scope, design, provision, and support Teams Calling with Confidence.
Lightwire content vault
Resources
Political Challenges of nbn™
The National Broadband Network (nbn™) has faced a range of political challenges throughout its development, with significant differences in vision between the Labor and Coalition
58. AI Impact on Customer Service
AI is here, and it’s bigger than the internet, according to Tim Warren, CEO and founder of Ambit. How you use it in your business
The why behind nbn™
Up until 2009, the year in which nbn™.co was created, many small businesses in Australia relied on dial-up internet as the most common and affordable
57. Cyberwarfare is here
In this era of state-sanctioned cyber warfare, Is your business approach to cybersecurity up to date? How can you keep your business and your clients,
Teams Phone Auto Attendant
The auto attendant in Microsoft Teams Phone, also known as Teams Calling, is a feature that provides automated call handling and routing capabilities for incoming
![Decoding Pricing Strategies, M&A Insights, and Business Valuations | Insights as a Service [56]](https://www.lightwirebusiness.com/wp-content/uploads/2023/06/Ep_56_Ryan_Spillane.jpg "Blog 97")
56. Decoding Pricing Strategy
In this episode, Brendan is joined by Ryan Spillane, the CEO of 360 Consulting, an IT-focused advisory company. Together they tackle key topics essential for
Evolution of NZ Internet
The internet has revolutionized the way people live, work, and interact globally, and New Zealand is no exception. Over the years, New Zealand has witnessed
![Picking a Niche: A Blueprint with Nigel Moore | Insights as a Service [55]](https://www.lightwirebusiness.com/wp-content/uploads/2023/06/Nigel_Moore-Picking-a-Niche.png "Blog 101")
55. Picking a Niche
Nigel Moore runs The Tech Tribe an organisation with over 4,000 MSPs as members, so he knows a thing or two about how to successfully
Newsletter May 2023
May is as good as gone and we’re half way through the year, so it’s time for another monthly newsletter, which as always, is focused
Hyperfibre Provisioning
Hyperfibre Provisioning for new build Detail required to lodge order Similar to the new fibre build for UFB services, the following key pieces of information
![The Power of Peer Groups | Insights as a Service [54]](https://www.lightwirebusiness.com/wp-content/uploads/2023/05/Wayne-Small-01-768x432.png "Blog 107")
54. The Power of Peer Groups
Wayne Small, the CEO of SMBiT Professionals, joins Brendan to explore the challenges and opportunities in the MSP industry, with a specific focus on the
UFB Provisioning
The key takeaways from Ultrafast Broadband (UFB) provisioning: UFB orders with an existing ONT take roughly 48 hours to activate New UFB orders where an
nbn™ Playbook
NBN is Australia’s version of UltraFast Broadband (UFB) and it connects over 11 million premises nationwide. If you’re looking to target internet deals on both sides of the Tasman – you’ll need to understand NBN.
B2B Internet Services in NZ
Guide for Australian telcos & MSPs B2B Internet services in NZ Do you have clients with branch offices in NZ? Are you looking to target trans-Tasman deals? This guide will give you all the detail you need to make procurement easy across the ditch. No forms, no spam, no cold
Teams Calling Playbook
Teams Calling playbook This isn’t a sales doc and you won’t find much in the way of pricing or sales pitches. However, you’ll learn what Teams Calling (also known as Teams Phone); What Teams Calling can and can’t do How to configure the Microsoft Environment How Teams Calling integrates with
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
Teams Calling Webinar
Teams Calling Webinar Get to know Teams Calling and learn if it’s something for you and your organisation (or not) in this informal no obligations on-demand webinar. Watch Webinar What’s this webinar about? After watching the Teams Calling webinar below you’ll know all about; Teams Calling (with Direct Routing) Who
illume resources
Managed Service Providers deliver user experiences that delight and drive efficiency for the client as well as their own profitability with illume.
Every Lightwire partner has access to illume and this resource page helps you make the most of our customer portal, illume.
Use the navigation menu below to navigate to items you want to learn more about or book a demo.
illume How to videos
Scroll down to see the videos or navigate to the relevant video category by clicking on one of the items below.
Reporting Features
You can’t add value if you don’t know what’s going on. The reporting features in illume will arm you with real-time and historic data, so you can make informed decisions.
Pulse features
Keep a “pulse” on your Lightwire services with this shareable dashboard that allows you to see the status of all your services in a blink of an eye.
tickets
Create, read, and reply to support tickets right inside of illume. All your support tickets in one organised place – say goodbye to sorting through email chains.
Finance Features
Features to reduce finance and admin overhead as possible for our clients from wholesale rebelling to activity statements – you can find it in illume.
Admin Features
Get alerted on services, set up your account, and create new contacts or edit existing contacts. Here are the basics administrative features of illume.
Phasing in digital agreements
If you have been a client of Lightwire for some time you will be used to the process of receiving a PDF agreement, needing to
Our team are more than happy to show you the features of illume.
Simply contact us via phone, email or fill out our form to request a free illume demo.
27. Live from Zenith Live with Jeremy Nees
Brendan and Jeremy Nees (Chief Operations Officer at The Instillery) woke up early to watch the Zscaler’s Zenith Live, so you don’t have to. Cyber
26. No previous experience? You’re hired!
Good people are hard to find, so why limit your reach to people with industry specific experience? And have you thought about how to better
25. 4-Day Work Week
Introduction Is Elon Musk a giant tool? Can a 4 day work week work in the tech sector? Will Spain pass a law to force
24. nbn™ gets schooled
NZ’s UFB fibre rollout has set a standard that Australia’s NBN is miles from even getting close to. This week Richard Riley, Chief Customer Officer
23. The Dickhead Test
Introduction The DHT, or dickhead test, is an important part of any interview process. People buy from people, and you need to make sure your
22. Getting beaten up by the Dev team
Introduction Just because you have developers ready to work on new products or features doesn’t mean they should. Adding more products or features doesn’t equate
21. What Makes an Effective Leader
Introduction With skills shortages biting, it’s never been more critical for businesses to create pathways for emerging leaders. But what makes an effective leader? And
20. The Inflation Opportunity
Introduction In this period of rampant inflation, your margins will inevitably be eroded if you don’t raise your prices. Efficiency within your sales team and
19. Sales people are coin operated
Introduction Harriet Mellor runs Your Sales Co, a sales training company that works extensively in the tech sector. This week she joined Brendan to talk
18. A Shortage of Everything from People to Hardware
Introduction How can the nimble MSPs compete with the big companies when it comes to recruitment? And how does your company culture play an essential
17. Hyperfibre with Kurt Rodgers
Introduction Enable complete utilisation of the cloud by taking the breaks off your client WANs. Kurt Rodgers, Network Strategy Manager for Chorus, NZ’s largest fibre
16. What Teams Phone Lacks
Introduction Not sure whether Teams Phone is the fit for your clients? Wondering how to scope it? In this episode, Brendan & Nick walk through
Hyperfibre Provisioning
Hyperfibre Provisioning for new build Detail required to lodge order Similar to the new fibre build for UFB services, the following key pieces of information
UFB Provisioning
The key takeaways from Ultrafast Broadband (UFB) provisioning: UFB orders with an existing ONT take roughly 48 hours to activate New UFB orders where an
How to connect to NZ carriers
Connectivity Virtual Circuit (CVC) isn’t a thing in New Zealand Each major Carrier has a different way of going about things regarding what they offer
Newsletter April 2023
We’re taking a different approach to your newsletter this month as we want to share a bit about what makes Lightwire tick, the special sauce
NZ MVNO Market
Sadly, New Zealand does not have a thriving mobile virtual network operator market. Here is the approximate breakdown of mobile market share prior to the
Staff benefits and how to keep them aligned
Started out as a university project back in 2006 to bridge the connectivity gap rural communities face, Lightwire is growing rapidly, now employing more than
ONTs deployed in New Zealand
Optical Network Terminals (ONTs) or Network Termination Units (NTUs) for our Australian friends are the devices that carriers terminate services with to present an Ethernet
Bitstream 2 services by carrier
Within the last year Chorus, the fibre company that provides Ultra Fast Fibre (UFB) across Auckland, Wellington, most of the South Island and many other
Notification Settings
You can only add value if you know what’s happening with your clients’ services. That’s why you need timely and meaningful alerts that give you
Security Advisory: 3CX Desktop App
Updated 12/4/23 following announcements from 3CX. 3CX has confirmed a critical security issue with the 3CX Desktop Application in the Electron Windows app shipped in
Hyperfibre Need to Know
Chorus were the first to announce and release it in 2020, Tuatahi First Fibre (TFF) followed a bit later, and Enable launched it in 2021.
UFB Service Restoration Targets
Let’s break down the Service Restoration Targets. But first, I’ll say that all services sold by Lightwire have a Service Level Agreement (SLA) that applies
