Lightwire Resources
Industry insights and commentary, latest Lightwire feature releases, and educational content to help you navigate the Australasian ICT landscape
Trending Resources
3CX Version 20 Upgrade
The upcoming 3CX Version 20 is around the corner. The Voice Team delved into the changes and summarised them for you.
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
Teams Calling Playbook
The Teams Calling Playbook helps MSPs scope, design, provision, and support Teams Calling with Confidence.
Lightwire content vault
Resources
nbn™ Services to sell
In this blog post, we will get into specifics around Australia’s National Broadband Network (NBN) service speeds and SLAs you can provide to select for
61. The Ideal Sales Team Structure
In this episode, Brendan delves deep into the sales universe with James Bergl, the VP Communities & Ecosystem APAC at Pax8. Learn about striking the
Wellington Diversity with Vital Fibre
Got clients in Wellington and need a diverse fibre service to use in conjunction with a Chorus service? Lightwire has you covered. We have expanded
nbn™ Point-to-Point Access
In the previous post, we have been talking about the TC4 access types, which is the predominant residential and SME deployment type. For readers used
![Profit in Pursuit of Purpose | Insights as a Service [60]](https://www.lightwirebusiness.com/wp-content/uploads/2023/08/episode-60-thumbnail.jpg "Blog 48")
60. Profit in Pursuit of Purpose
In recent years, growing expectations from consumers and investors for better ESG (Environment, Social and Governance) practices have led businesses to shift towards models prioritising
Chorus High Priority Access
Chorus High Priority Access (HPA) promises to deliver what you love about point-to-point fibre products like Business Premium and HSNS fibre, but at a pocket-friendly
nbn™ Access Types
The multitude of nbn™ variants in Australia exists because of the country’s diverse geographical and infrastructural conditions. When the nbn™ was initiated, it was planned
Newsletter July 2023
We’re heading into a very exciting quarter as we launch a number of projects, carrier interconnects, and products to give you even more options when it comes to designing the perfect solution for your clients.
Lightwire builds into the North Shore
We are expanding our Auckland network into the North Shore, building into the new CDC Hobsonville data centre, and the Vocus DC in Albany. The
59. Building a trans-Tasman business
This time, we have something special in store for you. Recently, Brendan had the privilege of being a guest on the Pax8 Academy podcast, hosted
nbn™ Premium Assurance
Offering nbn™ services to your clients? Need to be able to provide transparent support options to them? Do you want to be able to construct
nbn™ Playbook
NBN is Australia’s version of UltraFast Broadband (UFB) and it connects over 11 million premises nationwide. If you’re looking to target internet deals on both sides of the Tasman – you’ll need to understand NBN.
nbn™ Playbook
NBN is Australia’s version of UltraFast Broadband (UFB) and it connects over 11 million premises nationwide. If you’re looking to target internet deals on both sides of the Tasman – you’ll need to understand NBN.
B2B Internet Services in NZ
Guide for Australian telcos & MSPs B2B Internet services in NZ Do you have clients with branch offices in NZ? Are you looking to target trans-Tasman deals? This guide will give you all the detail you need to make procurement easy across the ditch. No forms, no spam, no cold
Teams Calling Playbook
Teams Calling playbook This isn’t a sales doc and you won’t find much in the way of pricing or sales pitches. However, you’ll learn what Teams Calling (also known as Teams Phone); What Teams Calling can and can’t do How to configure the Microsoft Environment How Teams Calling integrates with
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
Teams Calling Webinar
Teams Calling Webinar Get to know Teams Calling and learn if it’s something for you and your organisation (or not) in this informal no obligations on-demand webinar. Watch Webinar What’s this webinar about? After watching the Teams Calling webinar below you’ll know all about; Teams Calling (with Direct Routing) Who
illume resources
Managed Service Providers deliver user experiences that delight and drive efficiency for the client as well as their own profitability with illume.
Every Lightwire partner has access to illume and this resource page helps you make the most of our customer portal, illume.
Use the navigation menu below to navigate to items you want to learn more about or book a demo.
illume How to videos
Scroll down to see the videos or navigate to the relevant video category by clicking on one of the items below.
Reporting Features
You can’t add value if you don’t know what’s going on. The reporting features in illume will arm you with real-time and historic data, so you can make informed decisions.
Pulse features
Keep a “pulse” on your Lightwire services with this shareable dashboard that allows you to see the status of all your services in a blink of an eye.
tickets
Create, read, and reply to support tickets right inside of illume. All your support tickets in one organised place – say goodbye to sorting through email chains.
Finance Features
Features to reduce finance and admin overhead as possible for our clients from wholesale rebelling to activity statements – you can find it in illume.
Admin Features
Get alerted on services, set up your account, and create new contacts or edit existing contacts. Here are the basics administrative features of illume.
Mobile Minute Alerting
The latest feature to be added to illume for voice customers on bundled plans with 3CX, Teams Calling via Direct Routing, and SIP Trunking is
Circuit Utilisation Report
How do you know when you should increase or upgrade the bandwidth of your connection? To answer that and give you some guidance on best
illume Password Setup
illume adds a ton of value to your experience with Lightwire. Whatever your position within your business, there are features within illume that are specifically
Customer Led Innovation
The second round of advisory board meetings was a success – amazing features that will make our clients’ lives easier are planned! At Lightwire, we
Business improvements by our Clients
Without our customers, we don’t exist. Pretty obvious I know, but through focusing on that simple reality we have realised that we need to bring in our
Lightwire’s Advisory Board
At Lightwire, we have been throwing a hell of a lot of time, effort and money into improving the business user experience, but recently we
Our team are more than happy to show you the features of illume.
Simply contact us via phone, email or fill out our form to request a free illume demo.
39. What’s wrong with LinkedIn
Where is LinkedIn going wrong? LinkedIn was designed to make recruitment and social selling easy. It’s the ideal platform to promote your ideas on thought
38. The Art of the “Explanabrag”
The thing that makes a business great doesn’t always scale. How do you hold on to your formula for success as headcount and business complexity
37. Get that high value exit
Greg Sharp sold Base2 to Kordia in 2021 for a 10x multiple, so he knows a thing or two about orchestrating a high-value exit. He
36. Rise of the second job
Swearing in the workplace is up by 60%. Is this acceptable, and if yes, by whom and in which context? The secondary job market has
35. The Revenue Delusion
Here’s how to avoid profitability issues in your business. What’s your end game? And how can you work back from that definition to create the
34. NZ chickens are tougher
Matt Bristow, GM of ONGC, joins Brendan and Nick to talk about starting up a security operations centre (SOC) and how his business implemented a
33. What’s your MSP worth with Will Slappey
Will Slappey’s business (IT Voice) had bought 8 businesses in the two years leading up to his chat with Brendan. That conversation was recorded 4
32. No position on social issues – good or bad?
Kaseya’s CEO says his company has no position on any social issue, is this the right approach? And how much value is lost when there
31. Zero Trust Defined with Masaki Takeda
Zero Trust is a term increasingly used in cyber security circles, but it means different things to different people, and it feels like each brand
30. Networking tips for introverts with Harriet Mellor
So much of the value on offer at networking events and conferences comes down to the connections you can make, but it can be hard
29. Customer success for MSPs with Marnie Stockman
MSPs need a Customer Success process that is scalable, repeatable, documentable, and efficient… with metrics and a system to ensure the customer feels heard. When
28. What does the recession mean for you?
Depending on who you talk to, a recession is either looming or is already here. But does that present opportunity in the tech sector? And
nbn™ Point-to-Point Access
In the previous post, we have been talking about the TC4 access types, which is the predominant residential and SME deployment type. For readers used
Chorus High Priority Access
Chorus High Priority Access (HPA) promises to deliver what you love about point-to-point fibre products like Business Premium and HSNS fibre, but at a pocket-friendly
nbn™ Access Types
The multitude of nbn™ variants in Australia exists because of the country’s diverse geographical and infrastructural conditions. When the nbn™ was initiated, it was planned
Newsletter July 2023
We’re heading into a very exciting quarter as we launch a number of projects, carrier interconnects, and products to give you even more options when it comes to designing the perfect solution for your clients.
Lightwire builds into the North Shore
We are expanding our Auckland network into the North Shore, building into the new CDC Hobsonville data centre, and the Vocus DC in Albany. The
nbn™ Premium Assurance
Offering nbn™ services to your clients? Need to be able to provide transparent support options to them? Do you want to be able to construct
nbn™ Playbook
NBN is Australia’s version of UltraFast Broadband (UFB) and it connects over 11 million premises nationwide. If you’re looking to target internet deals on both sides of the Tasman – you’ll need to understand NBN.
Political Challenges of nbn™
The National Broadband Network (nbn™) has faced a range of political challenges throughout its development, with significant differences in vision between the Labor and Coalition
The why behind nbn™
Up until 2009, the year in which nbn™.co was created, many small businesses in Australia relied on dial-up internet as the most common and affordable
Teams Phone Auto Attendant
The auto attendant in Microsoft Teams Phone, also known as Teams Calling, is a feature that provides automated call handling and routing capabilities for incoming
Evolution of NZ Internet
The internet has revolutionized the way people live, work, and interact globally, and New Zealand is no exception. Over the years, New Zealand has witnessed
Newsletter May 2023
May is as good as gone and we’re half way through the year, so it’s time for another monthly newsletter, which as always, is focused
