Lightwire Resources
Industry insights and commentary, latest Lightwire feature releases, and educational content to help you navigate the Australasian ICT landscape
Trending Resources
3CX Version 20 Upgrade
The upcoming 3CX Version 20 is around the corner. The Voice Team delved into the changes and summarised them for you.
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
Teams Calling Playbook
The Teams Calling Playbook helps MSPs scope, design, provision, and support Teams Calling with Confidence.
Lightwire content vault
Resources
Customer Led Innovation
The second round of advisory board meetings was a success – amazing features that will make our clients’ lives easier are planned! At Lightwire, we
COVID-19 impact on the Telco Sector
How will COVID-19 impact the telco sector? Every business is feeling some level of strain under the impact of COVID-19, and telcos aren’t any different. So how are
Demystifying licensing for Teams Calling
Which Microsoft license do I need in order to use Direct Routing for Teams Calling from Lightwire Business in 2020? Navigating licenses can be tricky
How partners add value with Teams Calling
Digital Transformation is the use of new, fast, and frequently changing digital technology to solve problems. It’s also about making smart choices. You’re likely reading
An Open Letter re COVID-19
We know that businesses are hurting due to COVID-19. That is why our account managers will be reaching out to ask if we can help
Lightwire Response to COVID-19
We don’t need to tell you that these are uncertain times, with each week introducing new challenges as we all work to navigate through the
Lightwire’s Carbon Offsets
Lightwire takes further action against climate change Lightwire has made the call to cover the cost of carbon offsets on all work flights. This option
Teams Calling Launching April
Lightwire is a predominantly channel-focused business, and our partners and wholesalers know Microsoft’s products/services inside out. The feedback we have received is that many partners
What is Hyperfibre?
The last few months everyone in the New Zealand telco industry has been talking about Hyperfibre. But what type of organisation is Hyperfibre suited to?
Dr. Murray Pearson & Lightwire Scholarship
Lightwire is a proud to be backing the Dr. Murray Pearson and Lightwire Undergraduate Scholarship, supporting one lucky student in their second year of study
Lightwire to join new Christchurch Exchange
Our friends at New Zealand Internet Exchange Inc (NZIX), a not-for-profit society providing carrier-neutral peering points across New Zealand, and have created a new exchange
The Hyperfibre ONT
The Hyperfibre ONT, it’s a router too! With the release of Chorus’ Hyperfibre service, a new ONT (Optical Network Terminal) with a 10G port and
nbn™ Playbook
NBN is Australia’s version of UltraFast Broadband (UFB) and it connects over 11 million premises nationwide. If you’re looking to target internet deals on both sides of the Tasman – you’ll need to understand NBN.
B2B Internet Services in NZ
Guide for Australian telcos & MSPs B2B Internet services in NZ Do you have clients with branch offices in NZ? Are you looking to target trans-Tasman deals? This guide will give you all the detail you need to make procurement easy across the ditch. No forms, no spam, no cold
Teams Calling Playbook
Teams Calling playbook This isn’t a sales doc and you won’t find much in the way of pricing or sales pitches. However, you’ll learn what Teams Calling (also known as Teams Phone); What Teams Calling can and can’t do How to configure the Microsoft Environment How Teams Calling integrates with
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
Teams Calling Webinar
Teams Calling Webinar Get to know Teams Calling and learn if it’s something for you and your organisation (or not) in this informal no obligations on-demand webinar. Watch Webinar What’s this webinar about? After watching the Teams Calling webinar below you’ll know all about; Teams Calling (with Direct Routing) Who
illume resources
Managed Service Providers deliver user experiences that delight and drive efficiency for the client as well as their own profitability with illume.
Every Lightwire partner has access to illume and this resource page helps you make the most of our customer portal, illume.
Use the navigation menu below to navigate to items you want to learn more about or book a demo.
illume How to videos
Scroll down to see the videos or navigate to the relevant video category by clicking on one of the items below.
Reporting Features
You can’t add value if you don’t know what’s going on. The reporting features in illume will arm you with real-time and historic data, so you can make informed decisions.
Pulse features
Keep a “pulse” on your Lightwire services with this shareable dashboard that allows you to see the status of all your services in a blink of an eye.
tickets
Create, read, and reply to support tickets right inside of illume. All your support tickets in one organised place – say goodbye to sorting through email chains.
Finance Features
Features to reduce finance and admin overhead as possible for our clients from wholesale rebelling to activity statements – you can find it in illume.
Admin Features
Get alerted on services, set up your account, and create new contacts or edit existing contacts. Here are the basics administrative features of illume.
Fill out the form below, and your Lightwire Account Manager take you through illume and answer any questions you have about the portal.
