Lightwire Resources
Industry insights and commentary, latest Lightwire feature releases, and educational content to help you navigate the Australasian ICT landscape
Trending Resources
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
3CX Version 20 Upgrade
The upcoming 3CX Version 20 is around the corner. The Voice Team delved into the changes and summarised them for you.
Teams Calling Playbook
The Teams Calling Playbook helps MSPs scope, design, provision, and support Teams Calling with Confidence.
Lightwire content vault
Resources
Unlimited Calling for Voice
People aren’t huge fans of getting really high phone bills, so they want to know that when they make a lot of calls they still
Advisory Board Results Locked in for Q3
A big thank you to our advisory board participants who sat down with us over the last few weeks to detail their priorities for the
Video: Teams Licensing
https://vimeo.com/438731294 Microsoft licences for Teams Calling, it’s not a super exciting subject, but it is very important because if your business is looking at moving
Telco Levy
Big news for Lightwire this month with the company featuring in the list of qualifying entities under the 2019/2020 NZ Telco Levy. What is the
Video: Should you choose Teams Calling?
You use Teams already and you want to know whether Teams calling with Direct Routing is right for your business. Let’s take a look. There
Teams Calling Features & Limitations
Teams Calling is a great option for organisations running the Microsoft stack, but it’s not ideal for every business. If your organization doesn’t require the
True Costs of Teams Calling
Previously we posted which Microsoft license do I need to use Direct Routing for Teams Calling from Lightwire Business in 2020, and this is an
How Queensland Rail upgraded IP transit capacity in 5 days
Lightwire Business delivers for Queensland Rail in record time. On the 17th March 2020, Alison Day, GM Information and Communication Technology at Queensland Rail, was faced with
The Pay Per User Model for Voice Solutions
Surely, this can’t be the best option? You only get value out of Teams Calling or any voice solution if all staff members can make
Routers and Firewalls
Routers are designed to route data packets from one interface to another, comparatively a firewall is designed to inspect the data packets and adds filtering
Sky to become NZ’s next ISP
Sky NZ has been looking for a way out of its earnings and valuation spiral for some time. In a period of rapidly changing consumer
Vocus buys Stuff Fibre – a good move?
In a move that sees Vocus grow its fixed line subs by 10% to 220,000, it is buying Stuff Fibre. Vocus is a company that
nbn™ Playbook
NBN is Australia’s version of UltraFast Broadband (UFB) and it connects over 11 million premises nationwide. If you’re looking to target internet deals on both sides of the Tasman – you’ll need to understand NBN.
B2B Internet Services in NZ
Guide for Australian telcos & MSPs B2B Internet services in NZ Do you have clients with branch offices in NZ? Are you looking to target trans-Tasman deals? This guide will give you all the detail you need to make procurement easy across the ditch. No forms, no spam, no cold
Teams Calling Playbook
Teams Calling playbook This isn’t a sales doc and you won’t find much in the way of pricing or sales pitches. However, you’ll learn what Teams Calling (also known as Teams Phone); What Teams Calling can and can’t do How to configure the Microsoft Environment How Teams Calling integrates with
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
Teams Calling Webinar
Teams Calling Webinar Get to know Teams Calling and learn if it’s something for you and your organisation (or not) in this informal no obligations on-demand webinar. Watch Webinar What’s this webinar about? After watching the Teams Calling webinar below you’ll know all about; Teams Calling (with Direct Routing) Who
illume resources
Managed Service Providers deliver user experiences that delight and drive efficiency for the client as well as their own profitability with illume.
Every Lightwire partner has access to illume and this resource page helps you make the most of our customer portal, illume.
Use the navigation menu below to navigate to items you want to learn more about or book a demo.
illume How to videos
Scroll down to see the videos or navigate to the relevant video category by clicking on one of the items below.
Reporting Features
You can’t add value if you don’t know what’s going on. The reporting features in illume will arm you with real-time and historic data, so you can make informed decisions.
Pulse features
Keep a “pulse” on your Lightwire services with this shareable dashboard that allows you to see the status of all your services in a blink of an eye.
tickets
Create, read, and reply to support tickets right inside of illume. All your support tickets in one organised place – say goodbye to sorting through email chains.
Finance Features
Features to reduce finance and admin overhead as possible for our clients from wholesale rebelling to activity statements – you can find it in illume.
Admin Features
Get alerted on services, set up your account, and create new contacts or edit existing contacts. Here are the basics administrative features of illume.
Fill out the form below, and your Lightwire Account Manager take you through illume and answer any questions you have about the portal.
