Lightwire Resources
Industry insights and commentary, latest Lightwire feature releases, and educational content to help you navigate the Australasian ICT landscape
Trending Resources
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
3CX Version 20 Upgrade
The upcoming 3CX Version 20 is around the corner. The Voice Team delved into the changes and summarised them for you.
Teams Calling Playbook
The Teams Calling Playbook helps MSPs scope, design, provision, and support Teams Calling with Confidence.
Lightwire content vault
Resources
Lightwire Organisational Changes
Lightwire Business kicked off four years ago as a lean experiment. In the video below I talk though how the success of the Lightwire Business
Panel Discussion: Hyperfibre
Jeremy Nees, The Instillery’s Chief Operation Officer joined myself and Nick for a quick discussion on Hyperfibre which offers insanely fast speeds at great price
Wholesale Rebilling for Voice Services
See and set your own voice rates based on call types and/or destination prefixes inside our customer portal, illume. New Feature: Wholesale Rebilling for Voice
Hyperfibre Rollout
Keeping track of Hyperfibre rollout shouldn’t be difficult. We combined Chorus’ & Ultrafast Fibre’s (UFF) hyperfibre rollout plans into one easily readable A4. Enable confirmed
14-Day Free Teams Calling Trial
Free 14 day Teams Trial offer, explained by Brendan (and Fang). If you’re thinking of getting started on the most cost-effective channel based approach to
3CX Contact Centre Features
If you’re considering upgrading your Contact Centre or Service Desks phone system, look no further. In our latest video, Brendan & Nick discuss 3CX‘s Contact
What is SIP ALG and how to disable it
Due to the COVID-19 many people opt to take their desk phones with them in order to work remotely. It is highly recommend to disable
Teams Calling or 3CX?
A frequent question we hear is “What’s the best voice solution for us?”. When it comes to voice solutions there’s no “one-size fits all”. The
Currumbin Wildlife Sanctuary Case Study
We’re at Currumbin Wildlife Sanctuary, shining a bit of a spotlight on this not for profit organisation and talking about how Lightwire Business fits into
CSP Promo Makes Direct Routing Adoption Easier
Update 30 August 2021 The CSP Promo offer as stated below is expired and no longer applies. Check out Microsoft’s latest CSP offers here. CSP
Panel Discussion: Physical Phones in 2020?
Watch Sean Braybook from Mercury IT talk about light bulb moments and getting excited about improving productivity for companies with a simple adaptation of behaviour.
Panel Discussion: Is Teams Calling right for Lightwire?
Teams Calling with direct routing, it’s great for some, and not so great for others. Watch this video and learn what you should be looking
nbn™ Playbook
NBN is Australia’s version of UltraFast Broadband (UFB) and it connects over 11 million premises nationwide. If you’re looking to target internet deals on both sides of the Tasman – you’ll need to understand NBN.
B2B Internet Services in NZ
Guide for Australian telcos & MSPs B2B Internet services in NZ Do you have clients with branch offices in NZ? Are you looking to target trans-Tasman deals? This guide will give you all the detail you need to make procurement easy across the ditch. No forms, no spam, no cold
Teams Calling Playbook
Teams Calling playbook This isn’t a sales doc and you won’t find much in the way of pricing or sales pitches. However, you’ll learn what Teams Calling (also known as Teams Phone); What Teams Calling can and can’t do How to configure the Microsoft Environment How Teams Calling integrates with
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
Teams Calling Webinar
Teams Calling Webinar Get to know Teams Calling and learn if it’s something for you and your organisation (or not) in this informal no obligations on-demand webinar. Watch Webinar What’s this webinar about? After watching the Teams Calling webinar below you’ll know all about; Teams Calling (with Direct Routing) Who
illume resources
Managed Service Providers deliver user experiences that delight and drive efficiency for the client as well as their own profitability with illume.
Every Lightwire partner has access to illume and this resource page helps you make the most of our customer portal, illume.
Use the navigation menu below to navigate to items you want to learn more about or book a demo.
illume How to videos
Scroll down to see the videos or navigate to the relevant video category by clicking on one of the items below.
Reporting Features
You can’t add value if you don’t know what’s going on. The reporting features in illume will arm you with real-time and historic data, so you can make informed decisions.
Pulse features
Keep a “pulse” on your Lightwire services with this shareable dashboard that allows you to see the status of all your services in a blink of an eye.
tickets
Create, read, and reply to support tickets right inside of illume. All your support tickets in one organised place – say goodbye to sorting through email chains.
Finance Features
Features to reduce finance and admin overhead as possible for our clients from wholesale rebelling to activity statements – you can find it in illume.
Admin Features
Get alerted on services, set up your account, and create new contacts or edit existing contacts. Here are the basics administrative features of illume.
Fill out the form below, and your Lightwire Account Manager take you through illume and answer any questions you have about the portal.
Has Chorus broken the law?
Chorus may have broken the law, or at least proved that they can beat it. Nielsen’s Law that is. This law states that the bandwidth
Smaller telcos gaining market share
In late 2017 the Commerce Commission, New Zealand’s competition enforcement and regulatory agency released its Annual Telecommunications Monitoring Report for the period July 2016 to
Spark buys Digital Island
As widely reported last week, Spark has signed an agreement to buy all shares in the Auckland based telco Digital Island. In my 11 years
New managed router base model for Lightwire
Fortigate recently issued a new product matrix for 2017, and it had an interesting update to the 2016 version. Our base model router has until
Tail extensions and shrinking networks
There is a sneaky rumour doing the rounds that Ultra-Fast Fibre is readying itself to follow in the footsteps of Chorus and introduce tail extensions
Fibre to 190 additional NZ towns with UFB2+
Last week, New Zealand’s Communications Ministers, Simon Bridges, announced “UFB2+”, $130 million in additional funding to expand the UFB rollout into towns not previously in
Is price less important to rural internet users?
At this year’s Fieldays (the Southern hemisphere’s largest agricultural event) we took the opportunity to talk to our customers about their rural internet experience. We
Do regulatory changes to copper services matter?
Simon Bridges, NZ Minster for Communications, recently announced changes to the way copper services will be regulated from 2020. Key points in this release were:
Fixed wireless vs 4G in the NZ market
The aim of this post is to compare the basic features and benefits of 4G and fixed wireless in the context of the NZ rural
Chorus launches UFB tail extensions
August 2015. The distant past. A time when no one really believed Trump would be president, and McCaw was still playing rugby (*sheds a tear,
Undersea cables getting less dull
As supply continues to outstrip demand with new projects surging ahead, undersea cable operators are starting to look for ways, other than dropping their price,
