Lightwire Resources
Industry insights and commentary, latest Lightwire feature releases, and educational content to help you navigate the Australasian ICT landscape
Trending Resources
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
3CX Version 20 Upgrade
The upcoming 3CX Version 20 is around the corner. The Voice Team delved into the changes and summarised them for you.
Teams Calling Playbook
The Teams Calling Playbook helps MSPs scope, design, provision, and support Teams Calling with Confidence.
Lightwire content vault
Resources
Q1 2021 – Innovation Focus
How best to talk ourselves up this month? Each month at Lightwire the sales and marketing team looks to form a consensus on what to
Lightwire locks in full 3CX suite with license play
Lightwire is your 3CX communications experts and now a 3CX Solutions Provider which makes us your one-stop-shop for 3CX licenses and 3CX Certified SIP Trunks.
Leave 3CX Call Flow Designer to us – Here’s why
With Lightwire’s Hosted 3CX offering, our customers have the ability to use the Call Flow Designer add-on, which is an awesome tool that helps creates
Residential vs Business Wireless Internet
Lightwire has over 200 high sites across the Bay of Plenty and Waikato, giving us coverage to around 90,000 properties located as far north as
Zscaler partner with Lightwire & The Instillery to bring ZPA to NZ
Zscaler is one of the most exciting brands that Lightwire works with, and to be singled out as a valued partner by its CEO, co-founder
3CX – 14 Day Free Trial
3CX, our most powerful and cost-effective business phone system is free for you to test. Watch the video below to learn more about the free
Is Lightwire Right For You?
The Lightwire partner programs (channel or wholesale) are centred around the key concept that we’re here to help you succeed, to provide the building blocks
Jabra Evolve Series Certified For MS Teams
Great news for Jabra Evolve headset owners that use Microsoft Teams. You’ll be pleased to know that you can now bring Teams to the foreground
Voice Channel Utilisation Graphs
Know exactly how many simultaneous calls you’re making with the new Channel Utilisation graphs in illume – use objective data analysis to control costs and
Wholesale vs Channel – What to be?
Choosing whether you should be a wholesaler or a channel partner can be hard. The answer is not always as straightforward as we would like
How TMG’s Wholesale partnership improves health outcomes
At Lightwire we’re always looking to learn from our customers, using insights into their operations to help shape our platforms and offerings. To that end,
Combining AU & NZ Minutes
In the third quarter of 2020, Lightwire has released three great voice product initiatives. The first was unlimited calling on a per channel basis. The
nbn™ Playbook
NBN is Australia’s version of UltraFast Broadband (UFB) and it connects over 11 million premises nationwide. If you’re looking to target internet deals on both sides of the Tasman – you’ll need to understand NBN.
B2B Internet Services in NZ
Guide for Australian telcos & MSPs B2B Internet services in NZ Do you have clients with branch offices in NZ? Are you looking to target trans-Tasman deals? This guide will give you all the detail you need to make procurement easy across the ditch. No forms, no spam, no cold
Teams Calling Playbook
Teams Calling playbook This isn’t a sales doc and you won’t find much in the way of pricing or sales pitches. However, you’ll learn what Teams Calling (also known as Teams Phone); What Teams Calling can and can’t do How to configure the Microsoft Environment How Teams Calling integrates with
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
Teams Calling Webinar
Teams Calling Webinar Get to know Teams Calling and learn if it’s something for you and your organisation (or not) in this informal no obligations on-demand webinar. Watch Webinar What’s this webinar about? After watching the Teams Calling webinar below you’ll know all about; Teams Calling (with Direct Routing) Who
illume resources
Managed Service Providers deliver user experiences that delight and drive efficiency for the client as well as their own profitability with illume.
Every Lightwire partner has access to illume and this resource page helps you make the most of our customer portal, illume.
Use the navigation menu below to navigate to items you want to learn more about or book a demo.
illume How to videos
Scroll down to see the videos or navigate to the relevant video category by clicking on one of the items below.
Reporting Features
You can’t add value if you don’t know what’s going on. The reporting features in illume will arm you with real-time and historic data, so you can make informed decisions.
Pulse features
Keep a “pulse” on your Lightwire services with this shareable dashboard that allows you to see the status of all your services in a blink of an eye.
tickets
Create, read, and reply to support tickets right inside of illume. All your support tickets in one organised place – say goodbye to sorting through email chains.
Finance Features
Features to reduce finance and admin overhead as possible for our clients from wholesale rebelling to activity statements – you can find it in illume.
Admin Features
Get alerted on services, set up your account, and create new contacts or edit existing contacts. Here are the basics administrative features of illume.
Fill out the form below, and your Lightwire Account Manager take you through illume and answer any questions you have about the portal.
Chorus unbundled fibre design
Unbundled fibre is coming, by 2020 it will be available for use by retail service providers. What that means for end users is uncertain, in
Spark is in more places than you think
When most consumers think of Spark brands, I assume they would think of the home and business offerings of Spark and Spark Digital, but through
AusNOG 2018 presentation – NZ UFB post 2020
At this years Australian Network Operators Group conference there was a record number of attendees with almost 300 people taking part. Of those 300, probably
UFB service levels and critical response
UFB Service Levels Last week Ultra Fast Fibre, the UFB carrier for Hamilton, Tauranga and several other central North Island towns/cities, announced that they would
Boost VDSL to be phased out
Effective 14 November 2018, Chorus will be grandfathering Boost VDSL. Boost VDSL will also be withdrawn from their suite of products one year from today,
Phasing in digital agreements
If you have been a client of Lightwire for some time you will be used to the process of receiving a PDF agreement, needing to
NZ MVNO market 2018
With the Commerce commission currently conducting a review into the status of the mobile virtual network operator (MVNO) market in New Zealand, it seems timely
Vodafone/Vocus announce unbundled fibre partnership
Vodafone and Vocus held a joint press conference yesterday to announce that they are going to partner on plans to unbundle UFB fibre. Given unbundled
Using Air New Zealand’s in-flight Wi-Fi
Air New Zealand recently announced the price for its in-flight Wi-Fi service, with $40 being the flat fee they settled on… until they dropped it
The less tangible cost of Vocus NZ
In purchasing the NZ assets of the Vocus Group, the “lucky” buyer will not be purchasing a single entity, but rather a disconnected group of
UFB unbundling now less likely post 2020
The parliamentary committee reviewing the Telecommunications Amendment Bill has released an 80 page report, and the lack of major changes within it leaves UFB unbundling
Chorus finally making UFB qualification easier
Since the advent of UFB in 2011, I have been bemoaning the lack of an elegant way to extract service availability detail from Chorus. There
