Lightwire Resources
Industry insights and commentary, latest Lightwire feature releases, and educational content to help you navigate the Australasian ICT landscape
Trending Resources
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
Teams Calling Playbook
The Teams Calling Playbook helps MSPs scope, design, provision, and support Teams Calling with Confidence.
3CX Version 20 Upgrade
The upcoming 3CX Version 20 is around the corner. The Voice Team delved into the changes and summarised them for you.
Lightwire content vault
Resources
4. Why industry awards don’t matter
A $300 million merger that will make Telstra “sh*t bricks”, how not to do comparison pages, and we talk about why industry awards aren’t worth
3. Cloud transformation with Zack Levy
Zack Levy worked in legal and commercial roles within some of the biggest IT companies going around before buying into, and subsequently running, Strut, an
Integrating 3CX with Teams for calling
Since the full release of 3CX Version 18, Lightwire can support our customers who want to combine 3CX’s feature set, such as advanced call routing
Making nbn™ Installs Easy
Organising where the fibre will be installed can be a time-consuming job. Almost everyone in IT has a story about a ridiculous place in an office to which
2. Getting your pricing right, big telco M&A news, and Mike Jenkins
A guide to setting the right price for MSP products/services, we run through who’s buying who in the telco world, and we have the 2nd
1300/tollfree inbound added to unlimited AU plan
We are doubling down on the value offered by our per channel based unlimited voice plans for our Australian clients. We have been talking about
Lightwire is bringing the speed
Chorus, the fibre company that provides Ultra Fast Fibre (UFB) across Auckland, Wellington, most of the South Island and many other towns, has made some
1. Growing a business from 2 to 200 in 8 years
In episode 1 of the “Insights as a Service” podcast, we cover key industry news, do a deep dive on the Australian Government backed purchase
The results are in
It’s the time of year we all look forward to, that’s right, the annual release of the draft Telecommunications Development Levy liability allocation determination is
Beginners Guide To Wholesale Voice
Picking the right wholesale voice solution and plan for your customer Teams Calling, 3CX Unified Communications, or SIP Trunking are all great products, and each
3CX V18 & Microsoft Teams – Best of both worlds?
The release of 3CX Version 18 brings with it a whole host of benefits, including user sync, calendar status sync and the highly anticipated Teams phone system integration. Let’s take a look at how the integration works and if it’s right
nbn™ Enterprise Ethernet
NBN Enterprise Ethernet is a fair dinkum alternative your traditional NBN TC4 or TC2 connection that give you the reliability, bandwidth and CIR to meet your businesses needs. To
nbn™ Playbook
NBN is Australia’s version of UltraFast Broadband (UFB) and it connects over 11 million premises nationwide. If you’re looking to target internet deals on both sides of the Tasman – you’ll need to understand NBN.
B2B Internet Services in NZ
Guide for Australian telcos & MSPs B2B Internet services in NZ Do you have clients with branch offices in NZ? Are you looking to target trans-Tasman deals? This guide will give you all the detail you need to make procurement easy across the ditch. No forms, no spam, no cold
Teams Calling Playbook
Teams Calling playbook This isn’t a sales doc and you won’t find much in the way of pricing or sales pitches. However, you’ll learn what Teams Calling (also known as Teams Phone); What Teams Calling can and can’t do How to configure the Microsoft Environment How Teams Calling integrates with
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
Teams Calling Webinar
Teams Calling Webinar Get to know Teams Calling and learn if it’s something for you and your organisation (or not) in this informal no obligations on-demand webinar. Watch Webinar What’s this webinar about? After watching the Teams Calling webinar below you’ll know all about; Teams Calling (with Direct Routing) Who
illume resources
Managed Service Providers deliver user experiences that delight and drive efficiency for the client as well as their own profitability with illume.
Every Lightwire partner has access to illume and this resource page helps you make the most of our customer portal, illume.
Use the navigation menu below to navigate to items you want to learn more about or book a demo.
illume How to videos
Scroll down to see the videos or navigate to the relevant video category by clicking on one of the items below.
Reporting Features
You can’t add value if you don’t know what’s going on. The reporting features in illume will arm you with real-time and historic data, so you can make informed decisions.
Pulse features
Keep a “pulse” on your Lightwire services with this shareable dashboard that allows you to see the status of all your services in a blink of an eye.
tickets
Create, read, and reply to support tickets right inside of illume. All your support tickets in one organised place – say goodbye to sorting through email chains.
Finance Features
Features to reduce finance and admin overhead as possible for our clients from wholesale rebelling to activity statements – you can find it in illume.
Admin Features
Get alerted on services, set up your account, and create new contacts or edit existing contacts. Here are the basics administrative features of illume.
Fill out the form below, and your Lightwire Account Manager take you through illume and answer any questions you have about the portal.
Video: Should you choose Teams Calling?
You use Teams already and you want to know whether Teams calling with Direct Routing is right for your business. Let’s take a look. There
Teams Calling Features & Limitations
Teams Calling is a great option for organisations running the Microsoft stack, but it’s not ideal for every business. If your organization doesn’t require the
True Costs of Teams Calling
Previously we posted which Microsoft license do I need to use Direct Routing for Teams Calling from Lightwire Business in 2020, and this is an
How Queensland Rail upgraded IP transit capacity in 5 days
Lightwire Business delivers for Queensland Rail in record time. On the 17th March 2020, Alison Day, GM Information and Communication Technology at Queensland Rail, was faced with
The Pay Per User Model for Voice Solutions
Surely, this can’t be the best option? You only get value out of Teams Calling or any voice solution if all staff members can make
Routers and Firewalls
Routers are designed to route data packets from one interface to another, comparatively a firewall is designed to inspect the data packets and adds filtering
Sky to become NZ’s next ISP
Sky NZ has been looking for a way out of its earnings and valuation spiral for some time. In a period of rapidly changing consumer
Vocus buys Stuff Fibre – a good move?
In a move that sees Vocus grow its fixed line subs by 10% to 220,000, it is buying Stuff Fibre. Vocus is a company that
Customer Led Innovation
The second round of advisory board meetings was a success – amazing features that will make our clients’ lives easier are planned! At Lightwire, we
COVID-19 impact on the Telco Sector
How will COVID-19 impact the telco sector? Every business is feeling some level of strain under the impact of COVID-19, and telcos aren’t any different. So how are
Demystifying licensing for Teams Calling
Which Microsoft license do I need in order to use Direct Routing for Teams Calling from Lightwire Business in 2020? Navigating licenses can be tricky
How partners add value with Teams Calling
Digital Transformation is the use of new, fast, and frequently changing digital technology to solve problems. It’s also about making smart choices. You’re likely reading
