Lightwire Resources
Industry insights and commentary, latest Lightwire feature releases, and educational content to help you navigate the Australasian ICT landscape
Trending Resources
Teams Calling Playbook
The Teams Calling Playbook helps MSPs scope, design, provision, and support Teams Calling with Confidence.
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
3CX Version 20 Upgrade
The upcoming 3CX Version 20 is around the corner. The Voice Team delved into the changes and summarised them for you.
Lightwire content vault
Resources
SMS Alerts in illume
You aren’t always checking your emails and some alerts are too important to miss. That’s why we’ve set up a way for you to manage
10. Scaling up for a high value exit
Introduction Paul O’Dwyer knows what gets businesses ahead. He has used the Scaling Up frame work to orchestrate his own high value exit and to
9. When things go wrong
Introduction Nick and Brendan talk about the changes to Teams Calling, Microsoft price increases, what not to do when things go wrong, the power of
8. Agile for MSPs with Tim Philips
Introduction Have you heard of Agile but aren’t quite sure what it is or what it can do for your business? Tim Philips, an Agile
7. How NZ’s MSPs can prepare for Omicron
Introduction This week on Insights as a Service, Brendan is joined by Nick Phillips to discuss the impact Omicron has had on Australian businesses and
6. Does NPS tell us anything useful?
Introduction This week on Insights as a Service Nick and I are covering Telstra’s $2,5 million fine from the Australian Communications and Media Authority, NBN’s
How to select the right voice partner?
Choosing the right voice supplier 3CX, Teams Calling, Dialpad, 8 x 8, Ringcentral, Mitel…there are dozens of Unified Communications solutions and voice platforms sold by
Unified Communications Platforms drive profitability
Unified Communications (UCaaS) platforms drive profitability. Well, good ones do… It all comes down to the features on offer and how well they are understood
3CX vs. RingCentral
Trying to figure out what the best voice / unified communication solution is for your clients but feel overwhelmed by the features? In this blog
3CX vs Asterisk
Want to know which voice solution is better for your business to resell to your clients? You’ve got the option to go open source with
5. Navigating NZ’s MSP space – insights and comparisons from the UK
Introduction This week on Insights of a Service we are joined by Markus McIver and Roman Paljk from Virtuoso where we talk about talent in
4. Why industry awards don’t matter
A $300 million merger that will make Telstra “sh*t bricks”, how not to do comparison pages, and we talk about why industry awards aren’t worth
nbn™ Playbook
NBN is Australia’s version of UltraFast Broadband (UFB) and it connects over 11 million premises nationwide. If you’re looking to target internet deals on both sides of the Tasman – you’ll need to understand NBN.
B2B Internet Services in NZ
Guide for Australian telcos & MSPs B2B Internet services in NZ Do you have clients with branch offices in NZ? Are you looking to target trans-Tasman deals? This guide will give you all the detail you need to make procurement easy across the ditch. No forms, no spam, no cold
Teams Calling Playbook
Teams Calling playbook This isn’t a sales doc and you won’t find much in the way of pricing or sales pitches. However, you’ll learn what Teams Calling (also known as Teams Phone); What Teams Calling can and can’t do How to configure the Microsoft Environment How Teams Calling integrates with
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
Teams Calling Webinar
Teams Calling Webinar Get to know Teams Calling and learn if it’s something for you and your organisation (or not) in this informal no obligations on-demand webinar. Watch Webinar What’s this webinar about? After watching the Teams Calling webinar below you’ll know all about; Teams Calling (with Direct Routing) Who
illume resources
Managed Service Providers deliver user experiences that delight and drive efficiency for the client as well as their own profitability with illume.
Every Lightwire partner has access to illume and this resource page helps you make the most of our customer portal, illume.
Use the navigation menu below to navigate to items you want to learn more about or book a demo.
illume How to videos
Scroll down to see the videos or navigate to the relevant video category by clicking on one of the items below.
Reporting Features
You can’t add value if you don’t know what’s going on. The reporting features in illume will arm you with real-time and historic data, so you can make informed decisions.
Pulse features
Keep a “pulse” on your Lightwire services with this shareable dashboard that allows you to see the status of all your services in a blink of an eye.
tickets
Create, read, and reply to support tickets right inside of illume. All your support tickets in one organised place – say goodbye to sorting through email chains.
Finance Features
Features to reduce finance and admin overhead as possible for our clients from wholesale rebelling to activity statements – you can find it in illume.
Admin Features
Get alerted on services, set up your account, and create new contacts or edit existing contacts. Here are the basics administrative features of illume.
Our team are more than happy to show you the features of illume.
Simply contact us via phone, email or fill out our form to request a free illume demo.
3CX Contact Centre Features
If you’re considering upgrading your Contact Centre or Service Desks phone system, look no further. In our latest video, Brendan & Nick discuss 3CX‘s Contact
What is SIP ALG and how to disable it
Due to the COVID-19 many people opt to take their desk phones with them in order to work remotely. It is highly recommend to disable
Teams Calling or 3CX?
A frequent question we hear is “What’s the best voice solution for us?”. When it comes to voice solutions there’s no “one-size fits all”. The
Currumbin Wildlife Sanctuary Case Study
We’re at Currumbin Wildlife Sanctuary, shining a bit of a spotlight on this not for profit organisation and talking about how Lightwire Business fits into
CSP Promo Makes Direct Routing Adoption Easier
Update 30 August 2021 The CSP Promo offer as stated below is expired and no longer applies. Check out Microsoft’s latest CSP offers here. CSP
Panel Discussion: Physical Phones in 2020?
Watch Sean Braybook from Mercury IT talk about light bulb moments and getting excited about improving productivity for companies with a simple adaptation of behaviour.
Panel Discussion: Is Teams Calling right for Lightwire?
Teams Calling with direct routing, it’s great for some, and not so great for others. Watch this video and learn what you should be looking
Unlimited Calling for Voice
People aren’t huge fans of getting really high phone bills, so they want to know that when they make a lot of calls they still
Advisory Board Results Locked in for Q3
A big thank you to our advisory board participants who sat down with us over the last few weeks to detail their priorities for the
Video: Teams Licensing
https://vimeo.com/438731294 Microsoft licences for Teams Calling, it’s not a super exciting subject, but it is very important because if your business is looking at moving
Telco Levy
Big news for Lightwire this month with the company featuring in the list of qualifying entities under the 2019/2020 NZ Telco Levy. What is the
Video: Should you choose Teams Calling?
You use Teams already and you want to know whether Teams calling with Direct Routing is right for your business. Let’s take a look. There
