Lightwire Resources
Industry insights and commentary, latest Lightwire feature releases, and educational content to help you navigate the Australasian ICT landscape
Trending Resources
3CX Version 20 Upgrade
The upcoming 3CX Version 20 is around the corner. The Voice Team delved into the changes and summarised them for you.
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
Teams Calling Playbook
The Teams Calling Playbook helps MSPs scope, design, provision, and support Teams Calling with Confidence.
Lightwire content vault
Resources
Master illume Series (Q3 – FY2022)
Drive end user experiences and efficiencies with real time connectivity insights by becoming an illumenated master. Darryl Turner, built most of the platform and will help
19. Sales people are coin operated
Introduction Harriet Mellor runs Your Sales Co, a sales training company that works extensively in the tech sector. This week she joined Brendan to talk
18. A Shortage of Everything from People to Hardware
Introduction How can the nimble MSPs compete with the big companies when it comes to recruitment? And how does your company culture play an essential
17. Hyperfibre with Kurt Rodgers
Introduction Enable complete utilisation of the cloud by taking the breaks off your client WANs. Kurt Rodgers, Network Strategy Manager for Chorus, NZ’s largest fibre
COVID update across the carriers
Omicron has had a small impact on fibre carrier workforces across NZ. However, it’s important to keep in mind that the upstream carriers may, for
16. What Teams Phone Lacks
Introduction Not sure whether Teams Phone is the fit for your clients? Wondering how to scope it? In this episode, Brendan & Nick walk through
15. How to differentiate your MSP with Nigel Moore
Introduction This is part 2 of the in-depth conversation between Brendan and Nigel from The Tech Tribe. Nigel shares his MSP Sales and Marketing experience
14. Empowering MSPs to grow with Nigel Moore
Introduction This week Brendan had a chat with Nigel Moore from The Tech Tribe! He has worked in a MSPs, owned one himself, and of
13. Is voice a good fit for MSPs?
Introduction Voice enables MSPs to limit churn and drive revenue, but it can also introduce complexity to provisioning, support and billing processes. In this episode
Hyperfibre Guide
Chorus were the first to announce and release it in 2020, Tuatahi First Fibre (TFF) followed a bit later, Enable launched it in 2021, and
12. Get your pricing right with Ron Wood
Introduction Pricing and marketing are joined at the hip. Ron Wood runs Pricing Insight which, as the name suggests, helps some of Australia and NZ’s
Hyperfibre Tail Extensions
Earlier this month, Chorus NZ Limited announced it was expanding their Bitstream Tail Extension Service (TES) to include Hyperfibre from May 7. Our clients and partners will benefit
nbn™ Playbook
NBN is Australia’s version of UltraFast Broadband (UFB) and it connects over 11 million premises nationwide. If you’re looking to target internet deals on both sides of the Tasman – you’ll need to understand NBN.
B2B Internet Services in NZ
Guide for Australian telcos & MSPs B2B Internet services in NZ Do you have clients with branch offices in NZ? Are you looking to target trans-Tasman deals? This guide will give you all the detail you need to make procurement easy across the ditch. No forms, no spam, no cold
Teams Calling Playbook
Teams Calling playbook This isn’t a sales doc and you won’t find much in the way of pricing or sales pitches. However, you’ll learn what Teams Calling (also known as Teams Phone); What Teams Calling can and can’t do How to configure the Microsoft Environment How Teams Calling integrates with
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
Teams Calling Webinar
Teams Calling Webinar Get to know Teams Calling and learn if it’s something for you and your organisation (or not) in this informal no obligations on-demand webinar. Watch Webinar What’s this webinar about? After watching the Teams Calling webinar below you’ll know all about; Teams Calling (with Direct Routing) Who
illume resources
Managed Service Providers deliver user experiences that delight and drive efficiency for the client as well as their own profitability with illume.
Every Lightwire partner has access to illume and this resource page helps you make the most of our customer portal, illume.
Use the navigation menu below to navigate to items you want to learn more about or book a demo.
illume How to videos
Scroll down to see the videos or navigate to the relevant video category by clicking on one of the items below.
Reporting Features
You can’t add value if you don’t know what’s going on. The reporting features in illume will arm you with real-time and historic data, so you can make informed decisions.
Pulse features
Keep a “pulse” on your Lightwire services with this shareable dashboard that allows you to see the status of all your services in a blink of an eye.
tickets
Create, read, and reply to support tickets right inside of illume. All your support tickets in one organised place – say goodbye to sorting through email chains.
Finance Features
Features to reduce finance and admin overhead as possible for our clients from wholesale rebelling to activity statements – you can find it in illume.
Admin Features
Get alerted on services, set up your account, and create new contacts or edit existing contacts. Here are the basics administrative features of illume.
Fill out the form below, and your Lightwire Account Manager take you through illume and answer any questions you have about the portal.
Zscaler partner with Lightwire & The Instillery to bring ZPA to NZ
Zscaler is one of the most exciting brands that Lightwire works with, and to be singled out as a valued partner by its CEO, co-founder
3CX – 14 Day Free Trial
3CX, our most powerful and cost-effective business phone system is free for you to test. Watch the video below to learn more about the free
Is Lightwire Right For You?
The Lightwire partner programs (channel or wholesale) are centred around the key concept that we’re here to help you succeed, to provide the building blocks
Jabra Evolve Series Certified For MS Teams
Great news for Jabra Evolve headset owners that use Microsoft Teams. You’ll be pleased to know that you can now bring Teams to the foreground
Voice Channel Utilisation Graphs
Know exactly how many simultaneous calls you’re making with the new Channel Utilisation graphs in illume – use objective data analysis to control costs and
Wholesale vs Channel – What to be?
Choosing whether you should be a wholesaler or a channel partner can be hard. The answer is not always as straightforward as we would like
How TMG’s Wholesale partnership improves health outcomes
At Lightwire we’re always looking to learn from our customers, using insights into their operations to help shape our platforms and offerings. To that end,
Combining AU & NZ Minutes
In the third quarter of 2020, Lightwire has released three great voice product initiatives. The first was unlimited calling on a per channel basis. The
Lightwire Organisational Changes
Lightwire Business kicked off four years ago as a lean experiment. In the video below I talk though how the success of the Lightwire Business
Panel Discussion: Hyperfibre
Jeremy Nees, The Instillery’s Chief Operation Officer joined myself and Nick for a quick discussion on Hyperfibre which offers insanely fast speeds at great price
Wholesale Rebilling for Voice Services
See and set your own voice rates based on call types and/or destination prefixes inside our customer portal, illume. New Feature: Wholesale Rebilling for Voice
Hyperfibre Rollout
Keeping track of Hyperfibre rollout shouldn’t be difficult. We combined Chorus’ & Ultrafast Fibre’s (UFF) hyperfibre rollout plans into one easily readable A4. Enable confirmed
