Lightwire Resources
Industry insights and commentary, latest Lightwire feature releases, and educational content to help you navigate the Australasian ICT landscape
Trending Resources
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
Teams Calling Playbook
The Teams Calling Playbook helps MSPs scope, design, provision, and support Teams Calling with Confidence.
3CX Version 20 Upgrade
The upcoming 3CX Version 20 is around the corner. The Voice Team delved into the changes and summarised them for you.
Lightwire content vault
Resources
Invoice Summary Export Feature
If you need to import your Lightwire invoices into a 3rd party billing or accounting platform, then this invoice summary export feature will make your
27. Live from Zenith Live with Jeremy Nees
Brendan and Jeremy Nees (Chief Operations Officer at The Instillery) woke up early to watch the Zscaler’s Zenith Live, so you don’t have to. Cyber
Pulse Dashboard
We send an alert to you for any service that is down for more than 5 minutes. The question is, after receiving one of these
26. No previous experience? You’re hired!
Good people are hard to find, so why limit your reach to people with industry specific experience? And have you thought about how to better
25. 4-Day Work Week
Introduction Is Elon Musk a giant tool? Can a 4 day work week work in the tech sector? Will Spain pass a law to force
24. nbn™ gets schooled
NZ’s UFB fibre rollout has set a standard that Australia’s NBN is miles from even getting close to. This week Richard Riley, Chief Customer Officer
23. The Dickhead Test
Introduction The DHT, or dickhead test, is an important part of any interview process. People buy from people, and you need to make sure your
Control caller ID with Teams Calling
Caller ID is important for your business. Teams Calling (also known as Teams Phone) can be a little limited in how it handles caller ID.
22. Getting beaten up by the Dev team
Introduction Just because you have developers ready to work on new products or features doesn’t mean they should. Adding more products or features doesn’t equate
21. What Makes an Effective Leader
Introduction With skills shortages biting, it’s never been more critical for businesses to create pathways for emerging leaders. But what makes an effective leader? And
20. The Inflation Opportunity
Introduction In this period of rampant inflation, your margins will inevitably be eroded if you don’t raise your prices. Efficiency within your sales team and
Teams Calling eBook
You’ll probably be familiar with modern workplace apps like Teams, so we will take it as a given that you know the basics, so we
nbn™ Playbook
NBN is Australia’s version of UltraFast Broadband (UFB) and it connects over 11 million premises nationwide. If you’re looking to target internet deals on both sides of the Tasman – you’ll need to understand NBN.
B2B Internet Services in NZ
Guide for Australian telcos & MSPs B2B Internet services in NZ Do you have clients with branch offices in NZ? Are you looking to target trans-Tasman deals? This guide will give you all the detail you need to make procurement easy across the ditch. No forms, no spam, no cold
Teams Calling Playbook
Teams Calling playbook This isn’t a sales doc and you won’t find much in the way of pricing or sales pitches. However, you’ll learn what Teams Calling (also known as Teams Phone); What Teams Calling can and can’t do How to configure the Microsoft Environment How Teams Calling integrates with
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
Teams Calling Webinar
Teams Calling Webinar Get to know Teams Calling and learn if it’s something for you and your organisation (or not) in this informal no obligations on-demand webinar. Watch Webinar What’s this webinar about? After watching the Teams Calling webinar below you’ll know all about; Teams Calling (with Direct Routing) Who
illume resources
Managed Service Providers deliver user experiences that delight and drive efficiency for the client as well as their own profitability with illume.
Every Lightwire partner has access to illume and this resource page helps you make the most of our customer portal, illume.
Use the navigation menu below to navigate to items you want to learn more about or book a demo.
illume How to videos
Scroll down to see the videos or navigate to the relevant video category by clicking on one of the items below.
Reporting Features
You can’t add value if you don’t know what’s going on. The reporting features in illume will arm you with real-time and historic data, so you can make informed decisions.
Pulse features
Keep a “pulse” on your Lightwire services with this shareable dashboard that allows you to see the status of all your services in a blink of an eye.
tickets
Create, read, and reply to support tickets right inside of illume. All your support tickets in one organised place – say goodbye to sorting through email chains.
Finance Features
Features to reduce finance and admin overhead as possible for our clients from wholesale rebelling to activity statements – you can find it in illume.
Admin Features
Get alerted on services, set up your account, and create new contacts or edit existing contacts. Here are the basics administrative features of illume.
Fill out the form below, and your Lightwire Account Manager take you through illume and answer any questions you have about the portal.
Great customer experience starts with great people
Lightwire’s success is built off the efforts of fantastic people, we understand that and have a range of initiatives in place to ensure that we
illume Password Setup
illume adds a ton of value to your experience with Lightwire. Whatever your position within your business, there are features within illume that are specifically
What happens when things go wrong
Let’s talk about what happens when things go wrong. Regardless of which internet service provider (ISP) you are with, at some point in time you
Hyperfibre Chat with Ultrafast Fibre
Hyperfibre. It’s the future of New Zealand internet. If you’re interested in internet that’s faster than fast, you’ll love our panel chat with John Hanna
Giving back to the planet
Sustainability, what does it mean for Lightwire? Like everyone else we want to make the world a better place… phrases like these, however, do not
Lightwire raises its first home buyer grant
Since the program’s inceptions, Lightwire (and parent company London Green Group) has assisted 15 of our team (and their families) to purchase their first home.
How Lightwire Nails Health & Safety
Lightwire has a continuous and well-resourced focused on the health and safety of our people, partners, and customers. In this article, we will get into
Key principles in Lightwire’s success
Lightwire is riding a wave at the moment, and that momentum has been created through making some fundamental changes and adopting some key business principles.
Q1 2021 – Innovation Focus
How best to talk ourselves up this month? Each month at Lightwire the sales and marketing team looks to form a consensus on what to
Lightwire locks in full 3CX suite with license play
Lightwire is your 3CX communications experts and now a 3CX Solutions Provider which makes us your one-stop-shop for 3CX licenses and 3CX Certified SIP Trunks.
Leave 3CX Call Flow Designer to us – Here’s why
With Lightwire’s Hosted 3CX offering, our customers have the ability to use the Call Flow Designer add-on, which is an awesome tool that helps creates
Residential vs Business Wireless Internet
Lightwire has over 200 high sites across the Bay of Plenty and Waikato, giving us coverage to around 90,000 properties located as far north as
