Lightwire Resources
Industry insights and commentary, latest Lightwire feature releases, and educational content to help you navigate the Australasian ICT landscape
Trending Resources
Teams Calling Playbook
The Teams Calling Playbook helps MSPs scope, design, provision, and support Teams Calling with Confidence.
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
3CX Version 20 Upgrade
The upcoming 3CX Version 20 is around the corner. The Voice Team delved into the changes and summarised them for you.
Lightwire content vault
Resources
Embargo period 2024-2025
Local Fibre Companies (LFCs) will be implementing a level of change restriction on some parts of their network environment over the 2024-25 Christmas holiday period.
3CX v20 – New Features Update
After a 3CX v20 system upgrade, you may notice features that are different from what you’re used to. We’ve put together a summary of some main changes and improvements, in Version 20, and some new features coming soon.
Voice Ordering Tool
With the release of our new voice plans, we’ve also updated our voice ordering tool in illume. See our step-by-step guide to placing a new voice order quickly and easily.
Working for Lightwire: Staff benefits
Starting out as a university project back in 2006 to bridge the connectivity gap rural communities face, Lightwire is growing rapidly, now employing more than
3CX Version 20
Let us do all the work! The new 3CX Version 20 is now available and we’ll upgrade your system for you.
Our Revamped Voice Plans
We’re proud to announce that our voice plans are now more flexible than ever so you can attract and retain more business. Plans can be
Streamlining Communication: Lightwire’s Email Update
We are excited to announce an important update that aims to streamline our communication and enhance our service responsiveness. As part of our ongoing efforts
Newsletter January 2024
Happy New Year, I hope you’ve had a great break over the holiday period! As we step into this fresh and promising year, the team
2024 Public Holidays (AU & NZ)
Chances are your clients will close their offices during public holidays.
This is an opportunity for MSP partners to provide extra value to their clients by setting up phone system diversions
Self-Service DDI Management
In the rapidly evolving world of Managed Service Providers (MSPs), having control and flexibility over voice services is crucial. At Lightwire, we understand this need.
Teams Phone Licensing in 2024
Welcome to the dynamic world of Microsoft Teams, where communication and collaboration converge seamlessly. As Teams continues to evolve, especially in its calling capabilities through
3CX Version 20 Upgrade
The upcoming 3CX Version 20 is around the corner. The Voice Team delved into the changes and summarised them for you.
nbn™ Playbook
NBN is Australia’s version of UltraFast Broadband (UFB) and it connects over 11 million premises nationwide. If you’re looking to target internet deals on both sides of the Tasman – you’ll need to understand NBN.
B2B Internet Services in NZ
Guide for Australian telcos & MSPs B2B Internet services in NZ Do you have clients with branch offices in NZ? Are you looking to target trans-Tasman deals? This guide will give you all the detail you need to make procurement easy across the ditch. No forms, no spam, no cold
Teams Calling Playbook
Teams Calling playbook This isn’t a sales doc and you won’t find much in the way of pricing or sales pitches. However, you’ll learn what Teams Calling (also known as Teams Phone); What Teams Calling can and can’t do How to configure the Microsoft Environment How Teams Calling integrates with
The 3CX Playbook
The Playbook your team needs to scope, design, sell, provision, and support self hosted 3CX.
Teams Calling Webinar
Teams Calling Webinar Get to know Teams Calling and learn if it’s something for you and your organisation (or not) in this informal no obligations on-demand webinar. Watch Webinar What’s this webinar about? After watching the Teams Calling webinar below you’ll know all about; Teams Calling (with Direct Routing) Who
illume resources
Managed Service Providers deliver user experiences that delight and drive efficiency for the client as well as their own profitability with illume.
Every Lightwire partner has access to illume and this resource page helps you make the most of our customer portal, illume.
Use the navigation menu below to navigate to items you want to learn more about or book a demo.
illume How to videos
Scroll down to see the videos or navigate to the relevant video category by clicking on one of the items below.
Reporting Features
You can’t add value if you don’t know what’s going on. The reporting features in illume will arm you with real-time and historic data, so you can make informed decisions.
Pulse features
Keep a “pulse” on your Lightwire services with this shareable dashboard that allows you to see the status of all your services in a blink of an eye.
tickets
Create, read, and reply to support tickets right inside of illume. All your support tickets in one organised place – say goodbye to sorting through email chains.
Finance Features
Features to reduce finance and admin overhead as possible for our clients from wholesale rebelling to activity statements – you can find it in illume.
Admin Features
Get alerted on services, set up your account, and create new contacts or edit existing contacts. Here are the basics administrative features of illume.
Voice Ordering Tool
With the release of our new voice plans, we’ve also updated our voice ordering tool in illume. See our step-by-step guide to placing a new voice order quickly and easily.
Self-Service DDI Management
In the rapidly evolving world of Managed Service Providers (MSPs), having control and flexibility over voice services is crucial. At Lightwire, we understand this need.
Notification Settings
You can only add value if you know what’s happening with your clients’ services. That’s why you need timely and meaningful alerts that give you
illume homescreen
When you log into illume you’ll be greeted by the home screen. Here’s what your illume home screen might look like. From this view you
Changes to illume login
We’re updating the Lightwire login flow to improve security and improve your experience while using the suite of Lightwire tools that can be found inside
Invoice Summary Export Feature
If you need to import your Lightwire invoices into a 3rd party billing or accounting platform, then this invoice summary export feature will make your
Fill out the form below, and your Lightwire Account Manager take you through illume and answer any questions you have about the portal.
63. MSP Marketing Masterclass
Join Brendan Ritchie and Paul Green from MSP Marketing as they delve into the nuances of modern marketing. Together they discuss the undeniable power of
62. Mastering Tech Recruitment
In this episode of Insights as a Service, Brendan is joined by Dean Ellis, recruitment manager at Beaumont People. From global Insights to local benefits,
61. The Ideal Sales Team Structure
In this episode, Brendan delves deep into the sales universe with James Bergl, the VP Communities & Ecosystem APAC at Pax8. Learn about striking the
![Profit in Pursuit of Purpose | Insights as a Service [60]](https://www.lightwirebusiness.com/wp-content/uploads/2023/08/episode-60-thumbnail.jpg "Blog 123")
60. Profit in Pursuit of Purpose
In recent years, growing expectations from consumers and investors for better ESG (Environment, Social and Governance) practices have led businesses to shift towards models prioritising
59. Building a trans-Tasman business
This time, we have something special in store for you. Recently, Brendan had the privilege of being a guest on the Pax8 Academy podcast, hosted
58. AI Impact on Customer Service
AI is here, and it’s bigger than the internet, according to Tim Warren, CEO and founder of Ambit. How you use it in your business
57. Cyberwarfare is here
In this era of state-sanctioned cyber warfare, Is your business approach to cybersecurity up to date? How can you keep your business and your clients,
![Decoding Pricing Strategies, M&A Insights, and Business Valuations | Insights as a Service [56]](https://www.lightwirebusiness.com/wp-content/uploads/2023/06/Ep_56_Ryan_Spillane.jpg "Blog 131")
56. Decoding Pricing Strategy
In this episode, Brendan is joined by Ryan Spillane, the CEO of 360 Consulting, an IT-focused advisory company. Together they tackle key topics essential for
![Picking a Niche: A Blueprint with Nigel Moore | Insights as a Service [55]](https://www.lightwirebusiness.com/wp-content/uploads/2023/06/Nigel_Moore-Picking-a-Niche.png "Blog 133")
55. Picking a Niche
Nigel Moore runs The Tech Tribe an organisation with over 4,000 MSPs as members, so he knows a thing or two about how to successfully
![The Power of Peer Groups | Insights as a Service [54]](https://www.lightwirebusiness.com/wp-content/uploads/2023/05/Wayne-Small-01-768x432.png "Blog 135")
54. The Power of Peer Groups
Wayne Small, the CEO of SMBiT Professionals, joins Brendan to explore the challenges and opportunities in the MSP industry, with a specific focus on the
![What are profitable MSPs paying? - with Peter Kujawa | Insights as a Service [53]](https://www.lightwirebusiness.com/wp-content/uploads/2023/05/Peter_Kujawa-03_New-01_50-768x432.png "Blog 137")
53. What are profitable MSPs paying?
The S-L Index 2023 Annual Compensation Report is out! And it is the focus of this week’s episode. Peter Kujawa, VP – of Service Leadership,
52. MSP meets AI
Today Brendan and Dave Sobel from MSP Radio are talking about one of the hottest topics in tech right now with a focus on ChatGPT
Embargo period 2024-2025
Local Fibre Companies (LFCs) will be implementing a level of change restriction on some parts of their network environment over the 2024-25 Christmas holiday period.
3CX v20 – New Features Update
After a 3CX v20 system upgrade, you may notice features that are different from what you’re used to. We’ve put together a summary of some main changes and improvements, in Version 20, and some new features coming soon.
Voice Ordering Tool
With the release of our new voice plans, we’ve also updated our voice ordering tool in illume. See our step-by-step guide to placing a new voice order quickly and easily.
Working for Lightwire: Staff benefits
Starting out as a university project back in 2006 to bridge the connectivity gap rural communities face, Lightwire is growing rapidly, now employing more than
3CX Version 20
Let us do all the work! The new 3CX Version 20 is now available and we’ll upgrade your system for you.
Our Revamped Voice Plans
We’re proud to announce that our voice plans are now more flexible than ever so you can attract and retain more business. Plans can be
Streamlining Communication: Lightwire’s Email Update
We are excited to announce an important update that aims to streamline our communication and enhance our service responsiveness. As part of our ongoing efforts
Newsletter January 2024
Happy New Year, I hope you’ve had a great break over the holiday period! As we step into this fresh and promising year, the team
2024 Public Holidays (AU & NZ)
Chances are your clients will close their offices during public holidays.
This is an opportunity for MSP partners to provide extra value to their clients by setting up phone system diversions
Self-Service DDI Management
In the rapidly evolving world of Managed Service Providers (MSPs), having control and flexibility over voice services is crucial. At Lightwire, we understand this need.
Teams Phone Licensing in 2024
Welcome to the dynamic world of Microsoft Teams, where communication and collaboration converge seamlessly. As Teams continues to evolve, especially in its calling capabilities through
3CX Version 20 Upgrade
The upcoming 3CX Version 20 is around the corner. The Voice Team delved into the changes and summarised them for you.
