3CX

The most feature rich and cost effective voice and unified communications platform, period.

Lightwire 3CX Advanced Certified
Lightwire a 3CX Platinum Partner

What is 3CX?

What is 3CX?

3CX Phone System is an open standards communications solution. The phone system delivers a complete unified communications solution which can be integrated with your Office 365, CRM and ERP systems. Lightwire provides this unified communications solution as a fully managed service hosted in AWS.

3CX Phone System is an open standards communications solution. The phone system delivers a complete unified communications solution which can be integrated with your Office 365, CRM and ERP systems. Lightwire provides this unified communications solution as a fully managed service hosted in AWS.

What is 3CX
Enterprise-grade

Softphones for Windows and Mac, apps for iOS and Android and a web-based client work seamlessly together for unbeatable connectivity and mobility. Users can make and receive calls, view the presence of colleagues, schedule conferences, take part in a web meeting, transfer calls and more.

Save Money

With 3CX, remote workers will be able to make interoffice phone calls for free and customers can reach out to them at a lower charge. The PBX phone system also eliminates licensing and billing on a per extension basis.

Scalable on-the-fly

With 3CX, you don’t have to determine how many users or mailboxes you require on day one.  As your business grows or changes, your 3CX phone system can change with it.  New location? No problem. Moving? No worries. Employees working remotely? It’s easy.

Instant Chat

The 3CX chat function enables you to send and receive messages to colleagues, customers, and web visitors. Engage with your client base on their preferred channel whether that’s over a call, a chat, or video call.

How much would this cost you?

An easy-to-use feature-rich unified communications solution with all the features of an advanced contact centre. Sounds expensive you say? You’ll be surprised.

or let’s chat over the phone on AU: 1300 016 678 or NZ: 0800 534 567

Enjoy Mobility with 3CX

3CX enables your phone to function as your office phone, allowing you to make and take calls on your “office” phone wherever you are using 4G or Wi-Fi.

  • Make free Inter-office calls and branch calls
  • Mobile phone app enables your phone to function like your office phone
  • Reduce travel expenses with integrated (video) conferencing
  • Allow employees to communicate together via instant messaging, without the need to rely on third-party internet messaging systems.

 

How much more freedom can you and your mobile workforce enjoy if you aren’t fixed to your office landline?

3CX Mobile
Boost productivity with 3CX

Boost Productivity with 3CX

Because you’re communicating via the internet, you get features like video/web conferencing, mobile device clients, and click-to-call functionality, which help increase productivity without costing you anything extra.

  • Phone calls, video conferencing, SMS, email and Live Chat can be connected for users to share and access data all from one centralized location, in real-time.
  • Send voicemails converted to sound files and forwarded via email.
  • Match a caller ID to a customer and know who is calling.
  • Automatically log calls in your CRM system for reporting and customer service purposes.

 

What would increased collaboration, mobility, and enhanced customer experience mean for your organisation?

Security & Backup

Security & Backup

What would you do if you don’t have to worry about failures, outages, and security issues?

Automatic detection & blacklisting of SIP attack tools

Increased secure web server configuration

Revolutionary VOIP security & encryption with A+ rating from SSL Lab

Automatic Failover for instant backups

Enough features for your business

3CX is an easy-to-use feature-rich unified communications solution with all the functionality you can possibly imagine. In fact, 3CX has so many features that I don’t even want to count them all.

You don’t have to worry about installation or management 

Unlike other communication platforms, we fully install and manage your telecommunication needs.

Lightwire’s 3CX telecommunications solution is tested and certified against each build. No manual configuration required, just plug and play your PBX with a Lightwire Business SIP Trunk for the smoothest and most reliable on-premises or hosted telecommunications experience.

Let us take away the stress and strain of moving telecommunications providers. Lightwire advanced certified voice engineers will ensure a smooth transition to your superior telecommunications solution.

With Lightwire Business you never have to worry about your telecommunications ever again.

And if you ever need help?

We have a friendly team of certified voice engineers available 24/7 to give you hands-on support.

The 3CX Lightwire Advantage

Lightwire Business is the only 3CX partner that holds the preferred partner and platinum 3CX partner status in both Australia and New Zealand. We have been tested and certified against each build by 3CX.

We are passionate about providing quality solutions that connect organisations with the world. With a quality solution, comes quality support, and we take great pride in the end-to-end support that we deliver.

Seeing is believing

Sign up for the 14-day risk-free 3CX trial so you can judge the performance for yourself.

Yealink T57W
Yealink W53P

Yealink W53P

Outright price: $249. Managed hardware: $14/month. Setup charge: $20.
Data Sheet
Yealink T54W

Yealink T54W

Outright price: $329. Managed hardware: $19/month. Setup charge: $20.
Data Sheet
Yealink CP960

Desk Phones

With the 3CX mobile app you don’t need a desk phone anymore, but some staff will still want a desk phone. 

Our managed phones are delivered fully configured for use with our 3CX unified communications solution, but can also terminate directly to our soft switch with a single line per phone for smaller deployments.

As with all of our managed hardware solutions, any faulty units are replaced next business day.

Managed pricing based on a 24 month term. All prices excludes GST.

Most Popular 3CX Bundles

4 Channel Bundle

3CX Starter Bundle
$ 189 Monthly
  • Up to 5 DDI Phone Numbers
  • 6.000 local minutes (NZ)
  • 2.000 national minutes
  • 50 mobile minutes

8 Channel Bundle

Most Popular 3CX Bundle
$ 359 Monthly
  • Up to 10 DDI Phone Numbers
  • 12.000 local minutes (NZ)
  • 5.000 national minutes
  • 100 mobile minutes
Popular

16 Channel Bundle

Make more calls
$ 675 Monthly
  • Up to 20 DDI Phone Numbers
  • 25.000 local minutes (NZ)
  • 10.000 national minutes
  • 1.500 mobile minutes
Great Value

Whether you just need a few 3CX channels for a small branch office or enough channels to operate all the inbound and outbound calls for your call centre, we have a 3CX bundle that will suit your needs with plans scaling up to 500+ channels

Join of Happy 3CX customers

Questions regarding our pricing structure? Send us a note at sales@lightwirebusiness.com or let’s chat over the phone on AU: 1300 016 678 or NZ: 0800 534 567

Why not try 3CX?

Making the decision to work with a new communications platform is not an easy or risk free decision to make.

We know that you have questions. Will our support be as good as we say it will be? How fast are we to respond? How transparent is the provisioning process and account management tools? What if 3CX is not what I’m looking for?

That’s why we offer a 14-day, risk-free trial. If you after 14 days you don’t like it, it will cancel automatically, no questions asked.

That way you can:

  • Experience best-in-class 3CX hands-on onboarding and support
  • Access the feature suite of 3CX’s unified communications platform.
  • Try out a new communications platform and service provider 100% risk-free for 14 days.

Sign up for a 14-day, no-questions-asked, risk-free trial

Frequently Asked Questions

You’ll have 14 days to try 3CX, no contracts and totally risk free. We will set you up with test extensions and temporary numbers. 

We will be in touch before your trial period ends to see how your experience has been and what you would like to do next. Your 3CX service will stop automatically after the trial ends, so if you don’t like it, you won’t have to do anything. Simple as that.

We are keen to ensure you get a feel for the user interface and functionality of the system so you can make an informed decision for your business, but there is no pressure to take up the free trial offer. You can also request a free, customised demo and have a Lightwire Business 3CX expert show you the full suite of 3CX features.

Before, during, or after your trial period, we are here to help! Please reach out to your Account Manager or contact Sales at sales@lightwirebusiness.com

You can upgrade your 3CX license at any time during your contract term after purchase, but downgrades aren’t possible until term expiry, so best to err on the side of caution and increase channels as required.

Not for the trial, but if you choose to proceed with a purchase, we have a minimum term of 12 months, and lower pricing on 24 and 36 month terms.

Unsure which plan is right for your business? Contact sales@lightwirebusiness.com and we’ll help you choose the best path forward based on your business goals.

You can reach our finance department at finance@lightwirebusiness.com 

At Lightwire Business, we take your security very seriously:

  • All interactions with Lightwire Business are encrypted with SSL over the Internet.
  • Lightwire Business’ databases are kept in a private network, completely inaccessible from the public Internet.
  • Lightwire Business doesn’t store user passwords, so even if our database were to be hacked, it would be impossible for the attacker to gain access to your communications platform.

Lightwire hosts all 3CX services in AWS to ensure that uptime and resiliency is optimised.

AJ Williams
AJ WilliamsManaging Director @ Mercury IT
Read More
Lightwire offers 3CX at extremely competitive rates while providing market leading service and support. Mercury IT prides itself on partnering with the best in the business, and with Lightwire we know our clients are in good hands.
Ed Blackman
Ed BlackmanChief Technology Officer @ Reckon
Read More
The 3CX solution offered by Lightwire enabled low cost and rapid deployment for several hundred of our staff while providing mobility through the PC client and smartphone app. When the COVID-19 threat emerged, we were able to transition all staff to work from home immediately with no disruption to our customer experience.

3CX Pro Edition Features

General Features
ExtensionsUnlimited
Number of Simultaneous Calls Supported> 1,024
Call Logging
Call Forward on Busy or No Answer
Call Routing by DID
Auto Attendant / Digital Receptionist
Voicemail/ Music on Hold
Central Phonebook
Call Transfer
MWI – Message Waiting Indicator
Ring Extension & Mobile Simultaneously
Automatic Pickup on Busy
Supports SIP Trunks/ Gateways
Sennheiser Headset Integration
Extensive Codec Support (G711, G722, GSM, Speex, ILBC)
G729 Codec Support
Custom FQDN
Busy Lamp Field (BLF)
Call Reporting
Call Parking / Pickup
Call Queuing
Call Recording (10GB default storage size)
Intercom/ Paging
Call Recordings Management
Configure BLF’s from the Clients
Management and Scalability
Web-based Management Console
Automated Provisioning of Devices
Real Time Web-based System Status
Integrated Web Server
Easy Backup and Restore
SBC to Configure Remote Extensions
VMware / Hyper-V Compatibility
Scheduled Backup
Connect Remote 3CX PBX Systems (Bridges)
Scheduled Restore
Inbuilt Fail Over Functionality
 
Unified Communications
See the Presence of Your Colleagues
Receive Voice Mail via Email
Advanced Forwarding Rules
Setting Up Conference Calls
Click2Call Extension
Receive Faxes via Email as PDF
Integrated Fax Server
View Presence of Remote Offices
 
Call Centre / Contact Centre
Call Flow Designer
Advanced Queue Strategies
Advanced Call Reporting
Real Time Queue Statistics
Queue Reports
Barge In / Listen In / Whisper
Query Customer Name Based on Caller ID
Ability to Use 3CX Clients API
Link Company Directory with LDAP / ODBC
Sync Phonebook with Microsoft Exchange
Real Time Queue Monitoring
Wallboard
Switchboard Queue Manager View
Call Recordings Search
Supervisor can Log Agents In/Out
Supports External Agents
Callback if queue full
CRM Integration / Scripting Interface
SLA alerting/reporting
Mobility
Android Client
iOS Client
Windows Client
Mac Client
Web client
Manage the 3CX Client from within the Console
Includes 3CX Tunnel to Avoid NAT Problems
 
IP Phone Management
Automatic Plug & Play Phone Provisioning
Manage IP Phones Network Wide from Console
Restart Phones Remotely
Update & Manage Firmware Network Wide
Supports Popular SIP Phones
 
Application Integration
Office 365 (address book only)
Microsoft Outlook
TAPI
Office 365
Salesforce
Microsoft Dynamics
Microsoft Exchange 2013 / LDAP / ODBC
SugarCRM
Google Contacts
Exact
Zendesk
Freshdesk
act!
Datev
Hotel Module
Fidelio Certified
Mitel Compatible
Multiline TAPI
 
Web Conferencing
Plugin Free – WebRTC
One-click conference
Meeting Recording
Remote Control / Assistance
Screen Sharing
Unlimited Users
Participants Included50

Why not try 3CX?

Sign up for the 14-day risk-free 3CX trial so you can judge the performance for yourself.

Pricing 3CX Bundles

Unlimited calls per user sounds great until you realise you are paying for calls your staff aren’t making. That’s why Lightwire 3CX bundles are based on how many simultaneous calls you can make. A simple concept that makes the uptake cost significantly lower, especially for corporate and enterprise entities.

4 Line Bundle

SIP lines/channelsUp to 4
ExtensionsUnlimited
DDIs (phone numbers)Up to 5
Local minutes6000
National minutes2000
Mobile minutes50
Monthly fixed charge$189
Setup charge$50
Porting charge$15 p/number

8 Line Bundle

SIP lines/channelsUp to 8
ExtensionsUnlimited
DDIs (phone numbers)Up to 10
Local minutes12000
National minutes5000
Mobile minutes100
Monthly fixed charge$359
Setup charge$50
Porting charge$15 p/number

16 Line Bundle

SIP lines/channelsUp to 16
ExtensionsUnlimited
DDIs (phone numbers)Up to 20
Local minutes25000
National minutes10000
Mobile minutes1500
Monthly fixed charge$675
Setup charge$50
Porting charge$10 p/number

24 Line Bundle

SIP lines/channelsUp to 24
ExtensionsUnlimited
DDIs (phone numbers)Up to 20
Local minutes25000
National minutes10000
Mobile minutes1500
Monthly fixed charge$845
Setup charge$50
Porting charge$10 p/number

32 Line Bundle

SIP lines/channelsUp to 32
ExtensionsUnlimited
DDIs (phone numbers)Up to 20
Local minutes25000
National minutes10000
Mobile minutes1500
Monthly fixed charge$944
Setup charge$50
Porting charge$10 p/number

48 Line Bundle

SIP lines/channelsUp to 48
ExtensionsUnlimited
DDIs (phone numbers)Up to 20
Local minutes25000
National minutes10000
Mobile minutes1500
Monthly fixed charge$1,229
Setup charge$50
Porting charge$10 p/number

64 Line Bundle

SIP lines/channelsUp to 64
ExtensionsUnlimited
DDIs (phone numbers)Up to 20
Local minutes25000
National minutes10000
Mobile minutes1500
Monthly fixed charge$1,455
Setup charge$50
Porting charge$5 p/number

96 Line Bundle

SIP lines/channelsUp to 96
ExtensionsUnlimited
DDIs (phone numbers)Up to 20
Local minutes25000
National minutes10000
Mobile minutes1500
Monthly fixed charge$1,905
Setup charge$50
Porting charge$5 p/number

128 Line Bundle

SIP lines/channelsUp to 128
ExtensionsUnlimited
DDIs (phone numbers)Up to 20
Local minutes25000
National minutes10000
Mobile minutes1500
Monthly fixed charge$2,155
Setup charge$50
Porting charge$5 p/number

Mobile Minute Packs

Add one of these bundles to your plan to increase included mobile calling minutes.

Mobile +500

Mobile minutes500
Monthly fixed charge$50

Mobile +1000

Mobile minutes1000
Monthly fixed charge$80

Changes to existing plans enacted at commencement of new billing period.

Additional Services

Service TypeCharge p/month
NZ Tollfree number$10
NZ DDI$3
NZ 100 DDI block$100

Call Charges

Where calls exceed the allowance within a selected plan, the following rates apply:

DestinationCharge p/min
NZ landline$0.03
NZ mobile$0.16
Australian landline$0.03
Australian mobile$0.16
Tollfree inbound from landline$0.05
Tollfree inbound from mobile$0.25
United States landline$0.04
Singapore landline$0.03
United Kingdom landline$0.04
China landline$0.04

Service Notes

  • 3CX pro license used.
  • SIP lines do not accommodate fax, alarm monitoring or EFTPOS.
  • Porting takes approximately 20 days to complete but lead times are best effort only.
  • Services are covered by Lightwire’s 24/7 business support.
  • Services hosted on AWS, 10GB call storage comes as standard. Additional storage POA.

4 Line bundle

SIP lines/channelsUp to 4
ExtensionsUnlimited
DDIs (phone numbers)Up to 5
National minutes2000
Mobile minutes50
Monthly fixed charge$189
Setup charge$50
Porting charge$45 p/number

8 Line Bundle

SIP lines/channelsUp to 8
ExtensionsUnlimited
DDIs (phone numbers)Up to 10
National minutes5000
Mobile minutes100
Monthly fixed charge$359
Setup charge$50
Porting charge$45 p/number

16 Line Bundle

SIP lines/channelsUp to 16
ExtensionsUnlimited
DDIs (phone numbers)Up to 20
National minutes10000
Mobile minutes1500
Monthly fixed charge$675
Setup charge$50
Porting charge$25 p/number

24 Line Bundle

SIP lines/channelsUp to 24
ExtensionsUnlimited
DDIs (phone numbers)Up to 20
National minutes10000
Mobile minutes1500
Monthly fixed charge$845
Setup charge$50
Porting charge$25 p/number

32 Line Bundle

SIP lines/channelsUp to 32
ExtensionsUnlimited
DDIs (phone numbers)Up to 20
National minutes10000
Mobile minutes1500
Monthly fixed charge$944
Setup charge$50
Porting charge$25 p/number

48 Line Bundle

SIP lines/channelsUp to 48
ExtensionsUnlimited
DDIs (phone numbers)Up to 20
National minutes10000
Mobile minutes1500
Monthly fixed charge$1,229
Setup charge$50
Porting charge$25 p/number

64 Line Bundle

SIP lines/channelsUp to 64
ExtensionsUnlimited
DDIs (phone numbers)Up to 20
National minutes10000
Mobile minutes1500
Monthly fixed charge$1,455
Setup charge$50
Porting charge$25 p/number

96 Line Bundle

SIP lines/channelsUp to 96
ExtensionsUnlimited
DDIs (phone numbers)Up to 20
National minutes10000
Mobile minutes1500
Monthly fixed charge$1,905
Setup charge$50
Porting charge$5 p/number

128 Line Bundle

SIP lines/channelsUp to 128
ExtensionsUnlimited
DDIs (phone numbers)Up to 20
National minutes10000
Mobile minutes1500
Monthly fixed charge$2,155
Setup charge$50
Porting charge$5 p/number

Mobile Minute Packs

Add one of these bundles to your plan to increase included mobile calling minutes.

Mobile +500

Mobile minutes500
Monthly fixed charge$50

Mobile +1000

Mobile minutes1000
Monthly fixed charge$80

Call Charges

Where calls exceed the allowance within a selected plan, the following rates apply:

DestinationCharge p/min
Aus Landline$0.03
Aus mobile$0.16
1300$0.10
1300 inbound from landline$0.04
1300 inbound from mobile$0.07
Tollfree inbound from landline$0.10
Tollfree inbound from mobile$0.15
New Zealand landline$0.03
New Zealand mobile$0.16
United States landline$0.04
Singapore landline$0.04
United Kingdom landline$0.04
China landline$0.04

Additional services

Service TypeCharge p/month
Australia 1300/1800 number$25
Australian 100 DDI block$60
Australian DDI$3

Service Notes

  • 3CX pro license used.
  • SIP lines do not accommodate fax, alarm monitoring or EFTPOS.
  • Porting takes approximately 20 days to complete but lead times are best effort only.
  • Services are covered by Lightwire’s 24/7 business support.
  • Services hosted on AWS, 10GB call storage comes as standard. Additional storage POA.

The 3CX Onboarding Process

How to order 3CX

Discovery

3CX is a feature rich and highly configurable solution. We will work with you to make sure it’s right for your clients.

Test extensions

This helps end users get a feel for 3CX, while also ensuring that stakeholders are happy. 

Ready to order 3CX?

When your clients are ready to order 3CX, send an email to sales@ lightwirebusiness.com

Service contract

Lightwire will send a digital agreement to you via Docusign. Upon signing we will kick-off the provisioning process.

Provisioning 

Provisioning and porting typically takes between 2-4 weeks in NZ, and 4-6 weeks in Australia.

Completion and training

 If training has been requested, this will be completed prior to handover.

Provisioning

Our team of 3CX advanced certified voice engineers will work with you to ensure a smooth transition. Below is a shortened representation of the 3CX provisioning process.

Extension and porting information requested

Numbers submitted to carrier for porting

Building and configuring PBX with SIP trunks

Adding and testing extensions and call flows

Customer to test call flows and sign off

Divert porting numbers to temporary numbers

Adding porting numbers to PBX on porting day

Test and confirm ported numbers

Have a question?

Give us a call on AU: 1300 016 678 or NZ: 0800 534 567

We’re here to help! Contact our friendly team of experts and we’ll answer any questions you might have.

Sign up for a 14-day, no-questions-asked, risk-free 3CX trial

User Guides for Lightwire’s 3CX Hosted Unified Communications Solution