Customer Success

Across channel, wholesale and enterprise, we lay the foundation that ensures the success of our clients.

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Enabling people like you

Jay Chaudhry
Jay ChaudhryCEO, Chairman & Founder @ Zscaler
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At Zscaler our philosophy is, and always has been to be the best at what we do. That’s why 2 years ago we’ve partnered with Lightwire to deploy our Zscaler Internet Access (ZIA), a zero trust security exchange platform for the New Zealand market. We’ve since seen exponential growth including some of New Zealand’s largest organisations such as Fletcher buildings and Auckland City Council adopt ZIA.

The partnership with Lightwire has been game-changer that enables digital transformation for New Zealand organisations by securily connecting users, devices, and applications, anywhere and everywhere – making the internet the new secure corporate network.
Jeremy Nees
Jeremy NeesChief Operations Officer @ The Instillery
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The Instillery works with Lightwire Business because its people act as an extension of our own business. From sales, to pre-sale design, support and provisioning, they are easy to get in touch with and always proactively looking to help. Their focus on customer led development helps us gain valuable service insights and has enabled us to streamline service qualification, delivery and support.
Dan Allen
Dan AllenOwner @ Unit Networks
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Every experience my team and I have had with Lightwire has been overwhelmingly positive. I had comments from a staff member again today saying how efficient and knowledgeable the Lightwire support staff are.So thanks from all the team at Unit Networks, your team makes light work of what can sometimes be very challenging situations.
AJ Williams
AJ WilliamsManaging Director @ Mercury IT
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Lightwire are the clear leaders in this space - they have expert knowledge and always find a solution to any problem presented to them. Customers service is second to none and their team are always willing to go the extra mile to ensure your business outcomes met.

I highly recommend their services to anyone.
Alison Day
Alison DayGM Information and Communication Technology @ Queensland Rail
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Lightwire was able to meet our strict timelines and provide a fully redundant elastic IP transit service, ensuring that the change in our traffic profile didn’t result in network congestion.
Kevin Clark
Kevin ClarkICT Manager @ Horizon Energy Group
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The service and support we have received from Matt, Rahman and David have been excellent. They are knowledgeable, very helpful, and always happy to go over and beyond. The implemented design is solid and tested very well during our DR and fail-over testing. All the VPN, Firewall and WAN site cut-overs have gone smoothly and without issue.
Masaki Takeda
Masaki TakedaCloud Engineer @ The Instillery
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illume has an intuitive design, making it easy to us from the outset. The features and insights found within illume allow for efficient management of our Lightwire services, while providing easy access to support, billing and network services.
Ed Blackman
Ed BlackmanChief Technology Officer @ Reckon
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The 3CX solution offered by Lightwire enabled low cost and rapid deployment for several hundred of our staff while providing mobility through the PC client and smartphone app. When the COVID-19 threat emerged, we were able to transition all staff to work from home immediately with no disruption to our customer experience.
Sean Braybrook
Sean BraybrookPartnerships and Commercial Development Manager @ Mercury IT
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illume has an intuitive design, making it easy to us from the outset. The features and insights found within illume allow for efficient management of our Lightwire services, while providing easy access to support, billing and network services.
Tristram CheerSolution Architect @ Tech Management Group
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illume is one of the most advanced portals I have ever seen. It gives me the data and insights that I want and need. Thanks Lightwire for making my job easier.
Ryan Smith
Ryan SmithClient Experience Specialist @ Mercury IT
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Working with the team at Lightwire Australia is always a pleasure. Nothing is ever too hard and their level of professionalism is excellent.
Max Irvine
Max IrvineDigital Systems Coordinator @ Currumbin Wildlife Sanctuary
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Our experience with Lightwire has been nothing short of incredible. The team are always attentive to our needs and have a very proactive approach to customer support. This is a very refreshing change of pace. Keep up the amazing work!
Rob StewartSales Manager @ Computer Aid
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Lightwire offer by far the best service and support of any ISP I've ever dealt with. Excellent business and rural support!
Peter Phillips
Peter PhillipsClient Partner Queensland Public Sector @ DXC
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Lightwire’s key people were available at all hours as required and had the capabilities to match their efforts. Combined with Megaport’s elastic network fabric, Lightwire and DXC were able to deliver on time and on budget for Queensland Rail.

Success Stories

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