Demystifying licensing for Teams Calling feature
Nick Phillips
Nick Phillips
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Demystifying licensing for Teams Calling

Which Microsoft license do I need in order to use Direct Routing for Teams Calling from Lightwire Business in 2020?

Navigating licenses can be tricky and time-consuming, especially when they frequently change – it’s a question we often get from our clients and partners and one we hope to clarify in this short post.

On April 1st, 2020 Microsoft released a new ‘Microsoft 365 Business Voice with Direct Routing’, i.e. ‘Business Voice’ without the calling plan, which allows you to unlock Direct Routing for Teams Calling that had previously only been available for those on Enterprise Plans via the Phone System add on.

The Microsoft 365 Business Voice with Direct Routing can be added to the following plans for up to 300 users:

  • Office 365 Business Essentials (As of April 21 – Microsoft 365 Business Basic)
  • Office 365 Business Premium (As of April 21 – Microsoft 365 Business Standard)
  • Office 365 A1, Office 365 E1,
  • Microsoft 365 Business (As of April 21 – Microsoft 365 Business Premium) via CSP only
  • Office 365 A3 and Office 365 E3 (through CSP only)

What does this mean in less technical terms? Even the smallest businesses will be able to use Lightwire make calls via Microsoft Teams in most cases.

Microsoft Phone System and optional Audio Conferencing can be added to the following plans:

  • Office 365 Enterprise E1
  • Office 365 Enterprise E3

Phone System and Audio Conferencing is included in Office 365 Enterprise E5.

This graph from Microsoft summarised below summarises the features and requirements.

Read about our solution that completes Microsoft Teams by adding high quality calling functionality to and from the public phone network, directly from the Teams application.

Check out Teams Calling

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