Alert level impacts on NZ fibre installs

alert level impact on nz fibre installs

It’s no surprise that the change in alert levels has disrupted many fibre installations across NZ. Here is the latest update on activity from all the major local fibre companies across NZ (LFC’s) and links to their sites for up-to-date announcements. For Lightwire Business, we continue to monitor the situation and keep our customers up […]

Internet Services Uptime Report

internet services uptime report

Historical reporting of uptime per service over 7 days, 30 days or 12 months. Allows you to view all services in a single and assess performance against SLA and track trends. Services ranked by lowest uptime with options to select 30 Days, 7 Days, 24 hours and past 12 months. Please note the 12-month view […]

Internet Services Metrics Report

internet services metrics report

Low performance services can be quickly identified with our latest customer facing value add feature that will allow customers to access jitter and latency reporting across all of their internet services in one report. Proactively stay on top of performance and investigate any issues experienced on dependant services and applications in an easy to view […]

Hyperfibre comes to Christchurch

Hyperfibre in christchurch cbd-01

Enable, the local fibre company providing wholesale (Ultra-Fast Broadband) UFB services in Christchurch, has this month announced that it will be introducing Hyperfibre products on the 28th July 2021 on a limited service release basis. The products will initially be available within the Christchurch CBD (all premises within the Bealey, Fitzgerald Moorhouse, Deans and Harper […]

Mobile Minute Alerting

mobile minute alerting - new feature from Lightwire

The latest feature to be added to illume for voice customers on bundled plans with 3CX, Teams Calling via Direct Routing, and SIP Trunking is Mobile Minute Alerting. Mobile Minute Alerting will notify the billing contact when their voice service is approaching exhaustion of the mobile minutes included in their plan or existing additional mobile […]

Circuit Utilisation Report

Circuit utilisation report blog cover

How do you know when you should increase or upgrade the bandwidth of your connection? To answer that and give you some guidance on best practices, consider implementing a simple capacity planning upgrade process that uses utilisation statistics. This will allow you to apply some rules of thumb, such as upgrading links when they reach […]

Lightwire’s Business NPS for 2021

LWB 2021 Survey

We sent out two key surveys in the first half of this year, the first was to gain feedback on our performance in the rural sector, and you can read all about that here.  The second, and most recent, was sent to our business clients. We now have the results, and in this blog, we are going to […]

Hyperfibre Chat with Ultrafast Fibre

Hyperfibre Chat with Ultrafast Fibre

Hyperfibre. It’s the future of New Zealand internet. If you’re interested in internet that’s faster than fast, you’ll love our panel chat with John Hanna (CEO of Ultrafast Fibre) and Peter Ensor (CTO of Ultrafast Fibre).  After watching the chat you’ll know about; What drove the evolution in GPON technology (more commonly known now as […]

Leave 3CX Call Flow Designer to us – Here’s why

call flow designer

With Lightwire’s Hosted 3CX offering, our customers have the ability to use the Call Flow Designer add-on, which is an awesome tool that helps creates road maps to handle incoming calls via a visual drag and drop interface and builds them into apps.  It’s quite an incredible tool, and not something that you get with […]

Beginners Guide To Wholesale Voice

Lightwire Voice Solutions

Picking the right voice solution and plan for your customer Direct Routing for Microsoft Teams, 3CX Unified Communications, or SIP Trunking are all great products, and each has its own strengths and weaknesses. Choosing which one is the best fit for your customers is going to come down to cost, functionality, reliability and ultimately how […]

Jabra Evolve Series Certified For MS Teams

Jabra Headset

Great news for Jabra Evolve headset owners that use Microsoft Teams. You’ll be pleased to know that you can now bring Teams to the foreground with the touch of a button on your headset, as well as the ability to receive meeting notifications and missed calls directly from your Jabra headset. This is made possible […]

Wholesale vs Channel – What to be?

Wholesale vs Channel Partner - what to be?

Choosing whether you should be a wholesaler or a channel partner can be hard. The answer is not always as straightforward as we would like it to be – in the end it’s all about your personal (or business) preference. The video below helps find your best option. What’s the difference? As a wholesaler, you […]