Wholesale Rebilling for Voice Services

Wholesale Rebilling for Voice Services

See and set your own voice rates based on call types and/or destination prefixes inside our customer portal, illume. https://vimeo.com/463168318 New Feature: Wholesale Rebilling for Voice Services We’re excited to announce a new feature for voice billing into our customer portal, Illume for our Wholesale partners and we’re confident that this new feature will make […]

Hyperfibre Rollout

Hyperfibre Rollout

Keeping track of Hyperfibre rollout shouldn’t be difficult.  We combined Chorus’ &  Ultrafast Fibre’s (UFF) hyperfibre rollout plans into one easily readable A4. Enable confirmed they plan to release a similar Hyperfibre product early 2021. Northpower currently has no plans to release a Hyperfibre product. Hyperfibre is live in Queenstown – Cromwell, Queenstown, Wakatipu, Wanaka […]

3CX Contact Centre Features

3CX Contact Centre Features

If you’re considering upgrading your Contact Centre or Service Desks phone system, look no further. In our latest video, Brendan & Nick discuss 3CX’s Contact Centre functionality and advanced features. They look at the complex call queues, skill-based routing, customisable reports, wallboard functionality, and in-depth CRM integrations out of the box that makes 3CX the […]

Teams Calling or 3CX?

Teams Calling or 3CX - Feature Comparison

A frequent question we hear is “What’s the best voice solution for us?”. When it comes to voice solutions there’s no “one-size fits all”. The best voice solution adapts to your business needs and integrates with your systems. Lightwire Business offers Microsoft Teams Calling with Direct Routing and 3CX. Both voice solutions are used in […]

CSP Promo Makes Direct Routing Adoption Easier

Microsoft CSP Promo Teams with Direct Routing-1

CSP Promo currently unavailable Unfortunately the CSP promotion is currently unavailable. We have received the following email on Friday, 14 August 2020. Hello Partners, We recently identified an issue with the Microsoft 365 Business Voice promotion launched on August 1, 2020 that is being transacted through Cloud Solution Provider (CSP) and direct channels. We are […]

Panel Discussion: Is Teams Calling right for Lightwire?

Is Teams Calling right for Lightwire?

Teams Calling with direct routing, it’s great for some, and not so great for others. Watch this video and learn what you should be looking at if you are considering Teams Calling for your organisation. Feel free to skip ahead to a part that interests you 2:30 – Time of day diverts 3:55 – Configuring […]

True Costs of Teams Calling

Previously we posted which Microsoft license do I need to use Direct Routing for Teams Calling from Lightwire Business in 2020, and this is an update, which now includes some pricing and implementation models comparisons. Navigating licenses can be tricky and time-consuming, especially when they frequently change – it’s a question we often get from […]

Routers and Firewalls

Lightwire a Fortigate managed firewall provider

Routers are designed to route data packets from one interface to another, comparatively a firewall is designed to inspect the data packets and adds filtering and blocking of data packets along with services like NAT. The primary purpose of a router is allowing you to take a single internet connection and share it between multiple […]

Demystifying licensing for Teams Calling

Demystifying licensing for Teams Calling feature

Which Microsoft license do I need in order to use Direct Routing for Teams Calling from Lightwire Business in 2020? Navigating licenses can be tricky and time-consuming, especially when they frequently change – it’s a question we often get from our clients and partners and one we hope to clarify in this short post. On […]

How partners add value with Teams Calling

How partners add value with teams calling

Digital Transformation is the use of new, fast, and frequently changing digital technology to solve problems. It’s also about making smart choices. You’re likely reading this because you’ve chosen to implement Microsoft Teams to increase collaboration and improve productivity for your customers. Now you are looking at ways of taking it to the next level […]

Which UFB fibre connection is right for me and my customers?

UFB Connections

Let’s face it, everyone wants the fastest fibre for the lowest price and expect it to never have any issues. But that’s not the world we live in.  If you’re looking at Ulta Fast Broadband (UFB) as a primary connectivity option you should know the different types of UFB available, the different service level agreements (SLA’s) that come with them and at which point you should be looking at something more than just the cheapest and […]