illume Password Setup

illume - password setup

illume adds a ton of value to your experience with Lightwire. Whatever your position within your business, there are features within illume that are specifically designed with you in mind. But before you can get access to all of that goodness, we will need to get you created as a user in our system. Once […]

Lightwire raises its first home buyer grant

first home buyer grant

Since the program’s inceptions, Lightwire (and parent company London Green Group) has assisted 15 of our team (and their families) to purchase their first home. To date, the one-off contribution offered by Lightwire in each case has been $5,000, but the world doesn’t stand still, and property prices aren’t getting any lower. To reflect this, […]

How Lightwire Nails Health & Safety

H&S at Lightwire

Lightwire has a continuous and well-resourced focused on the health and safety of our people, partners, and customers. In this article, we will get into the details of how we make sure our people get home safe. Rowena LoughnanHealth & Safety Compliance Officer Read More An accident is typically the final stage in a long […]

What is SIP ALG and how to disable it

SIP ALG

Due to the COVID-19 many people opt to take their desk phones with them in order to work remotely. It is highly recommend to disable a service called “SIP ALG” on your home router as this service often negatively impacts voice services, causing audio issues or calls to drop completely. Watch the video below to […]

Teams Calling Features & Limitations

Teams Calling Features

Teams Calling is a great option for organisations running the Microsoft stack, but it’s not ideal for every business. If your organization doesn’t require the advanced features of a business phone system (PBX) you’ll be in for a treat. Teams Calling powered by Lightwire Business adds high quality calling capabilities right within the Microsoft Teams […]

The Pay Per User Model for Voice Solutions

Brendan Calling

Surely, this can’t be the best option? You only get value out of Teams Calling or any voice solution if all staff members can make and receive calls, internally and externally. However, there is one key factor limiting the adoption of mobile friendly and intuitive voice solutions like Teams Calling – namely the pay per […]

Teams Calling Launching April

Microsoft Teams Launching 1 April

Lightwire is a predominantly channel-focused business, and our partners and wholesalers know Microsoft’s products/services inside out. The feedback we have received is that many partners are looking to merge comms into Teams where the feature set suits their client’s requirements. Lightwire is going to enable our customers and partners to make this happen. Microsoft Teams […]

What is Hyperfibre?

hyperfibre

The last few months everyone in the New Zealand telco industry has been talking about Hyperfibre. But what type of organisation is Hyperfibre suited to? After reading this post you will know what Hyperfibre is, the type of organisation it targets, and the technology behind it. Chorus was the first to coin the word “Hyperfibre” […]

Dr. Murray Pearson & Lightwire Scholarship

Dr. Murray Pearson and Lightwire Undergraduate Scholarship

Lightwire is a proud to be backing the Dr. Murray Pearson and Lightwire Undergraduate Scholarship, supporting one lucky student in their second year of study in an undergraduate degree in computer science. “Lightwire continues to recruit a number of graduates from UoW each year and has a strong partnership with the university and its students, […]

Business improvements by our Clients

Customers at the steering wheel

Without our customers, we don’t exist. Pretty obvious I know, but through focusing on that simple reality we have realised that we need to bring in our customers to help plan the journey we are taking them on. The feedback gained is helping us improve and deliver better services, services that we know have our customer’s buy-in.  One way that […]

ISP Peering Issues with Google

ISP Peering Issues

A number of ISPs had trouble with Google last week, but not Lightwire. Why? Last Friday a number of New Zealand and Australian ISPs experienced severe packet loss to Google, the issue appeared to impact some ISP’s accessing Google via a public peering exchange’s, but thankfully Lightwire was immune to the issue. All ISPs have […]

The only 3CX preferred partner on both sides of the Tasman

The only 3CX preferred partner on both sides of the Tasman

We are always looking at ways to add additional value for our clients. In order to add extra value, it made sense to expand on our existing business voice and telecom knowledge by partnering with 3CX. That was a while ago, and Lightwire has come a long way since then. Lightwire Business is now the […]