Wholesale billing simplified

wholesale billing simplified blog cover

Voice services such as Teams Calling and 3CX present a fantastic opportunity for Managed Services Providers to add revenue.  You can create a profitable revenue line through providing voice services to your clients, but you need to be sure that billing will be simple and that you can provide an excellent end user experience. We have […]

Telcos vs MSPs – The line is blurring

Telcos vs MSPs – the line is blurring

Kordia’s recent acquisition of Base2, a managed IT, network, and security solutions company based in Auckland has shone a spotlight on how difficult it is becoming for Managed Service Providers (MSPs) to find a partner that doesn’t directly compete with them. Kordia’s CEO Shaun Rendell was quoted as saying, “Clients today are looking for single-source solutions […]

Great customer experience starts with great people

Lightwire Team

Lightwire’s success is built off the efforts of fantastic people, we understand that and have a range of initiatives in place to ensure that we attract, and keep, the best. Our wellbeing program drives staff engagement, but as with any business process, we can’t improve what we don’t measure, so taking the pulse of our […]

What happens when things go wrong

illume-alert

Let’s talk about what happens when things go wrong. Regardless of which internet service provider (ISP) you are with, at some point in time you will experience an outage. This could be due to a fibre cut, a failure on the part of the ISP (there are a million things that can go wrong), a […]

Giving back to the planet

Lightwire planting trees

Sustainability, what does it mean for Lightwire? Like everyone else we want to make the world a better place… phrases like these, however, do not magically make a positive impact on our planet and society. Improving the planet requires hard work, dedication, and most of all, consistency. So, back to the main question, what are […]

Key principles in Lightwire’s success

Lightwire - South Bloc Building Hamilton

Lightwire is riding a wave at the moment, and that momentum has been created through making some fundamental changes and adopting some key business principles. We are not the first to adopt the business principles that we have, but I thought I would detail a few of them here, the ones that have really put […]

Q1 2021 – Innovation Focus

Q1 Innovation Focus - Lightwire Business

How best to talk ourselves up this month? Each month at Lightwire the sales and marketing team looks to form a consensus on what to focus on from a marketing standpoint. We like to have a fairly cohesive theme, in the past that has seen us release a number of videos and articles over a […]

Lightwire locks in full 3CX suite with license play

3CX Licenses

Lightwire is your 3CX communications experts and now a 3CX Solutions Provider which makes us your one-stop-shop for 3CX licenses and 3CX Certified SIP Trunks. With our Platinum tier and status as a preferred and supported SIP trunk provider, we already help hundreds of customers that are hosting their own 3CX instances across Australia and […]

Residential vs Business Wireless Internet

residential vs business wireless internet

Lightwire has over 200 high sites across the Bay of Plenty and Waikato, giving us coverage to around 90,000 properties located as far north as South Auckland and as far south as Taupo. We often get asked what’s the difference between a residential grade and business grade wireless internet connection, so we made a short video […]

Zscaler partner with Lightwire & The Instillery to bring ZPA to NZ

ZPA coming to New Zealand

Zscaler is one of the most exciting brands that Lightwire works with, and to be singled out as a valued partner by its CEO, co-founder and chairman Jay Chaudhry is pretty special. Taking it back a step, in the way of introductions for anyone who doesn’t yet know, Zscaler supplies an innovative range of hosted […]

3CX – 14 Day Free Trial

3CX - 14 Day Free Trial

3CX, our most powerful and cost-effective business phone system is free for you to test. Watch the video below to learn more about the free 14 day 3CX trial. 3CX, Our most powerful phone system Fang and I are here to talk about a key part of the 3CX pre-sales process, which is to set […]

Is Lightwire Right For You?

Is the Lightwire Partner Program Right For You?

The Lightwire partner programs (channel or wholesale) are centred around the key concept that we’re here to help you succeed, to provide the building blocks on which you can add value. But, Lightwire partner programs aren’t suitable for everyone, and channel partners have a very different set of obligations to wholesalers. Watch the video to […]